Harish Kumar Email & Phone Number

Overall experience of 15 Years in Information technology. Currently working as ServiceNow Implementation specialist with an experience in various ServiceNow modules - Security Operation, Vulnerability Response, ITSM, ITOM, Platform Operations, Scoped applications. I have integrated multiple tools with ServiceNow to automate and ease out the BAU process of customers. I am managing a pool of development team, delivering hands-on configuration, development and integration services and serve in a delivery assurance capacity for all project deliverables. Act as the ServiceNow subject matter expert at Executive briefings/marketing events. Support practices build efforts to include development of practice intellectual property. Gather and analyse the business requirements with the customers and convert them into modulated user stories (agile methodology) for development in each sprint. Identify and resolve the dependencies with different system for realisation of requirements. Participate in scoping features and identify the most accurate sizing figure for the new features using various techniques for better planning and execution of high-risk projects.My ServiceNow Certificates include Certified Implementation Specialist- Application - Security Incident Response (CIS SIR), Certified Implementation Specialist- Application - IT Service Management (CIS ITSM), Certified ServiceNow Application Developer (CAD), Certified ServiceNow Administrator (CSA),Micro-certification in Flow Designer, ATF, Virtual Agent. Along with ITIL V3 Intermediate in Service Operations.2024 Product Advisory Council member of ServiceNow Security Incident Response

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  Ramakrishna Mission Vivekananda College

  Computer Science