Client: Imperial Brands-First-Line Support Executive, AMS Team, and MIM Team.-Market-specific regions: METPD, EUTPD, UKTPD, and AMET.-Supply chain management, DHL services, logistics.-Supporting and collaborating with the 3Kyes team, Honeywell team, Inexto team, Manufacturing team, QAD team, SAP team, and Infrastructure Operations team.

Client: State Street.-First-Line Support Executive and MIM Team.-Collaborated with project managers to set ambitious yet realistic coding milestones for pre-release software projects.-Gathered and defined customer requirements to create clear specifications for project plans.-Contributed throughout all stages of the systems development lifecycle, from requirement gathering to production releases.-Actively participated in team meetings, offering ideas and suggestions, while providing updates on deadlines, and enhancements.-Carefully documented technical workflows and presented them during team meetings, ensuring they met the required specifications and adhered to the respective SLAs-Actively monitoring pre- and post-deployments, and addressing reported hypercare issues by collaborating with the respective teams.

Ad hoc training, the induction program, and company-specific programs.