Actively participated in all QA and testing activitiesduring UAT and PROD SDLC.Involved in Analysing test requirements, Derivingtest scenarios, and Test case Development.Tested the web portal (Cross-platform & Crossbrowser Testing)Prepared Test Reports and submitted the bug findings tothe defect tracking system (Mandis & JIRA)Involved in defect reporting, defect tracking, anddefect reproducingWeb Service Testing (REST) & Database Testing usingMySQL queriesPerform regression, integration, and end-to-endtestingActively participate in Agile / Scrum calls includingdaily standups, sprint planning, retrospectives, and demosDomain - Banking, Healthcare

o Manage stock levels, delivery times and transport costs;o Coordinate and control the order cycle;o Evaluate performance and quality to plan improvements;o Allocate and manage staff resources according to changing needs, staff training;o Liaise and negotiate with customers and suppliers;o Analyzing logistical problems and producing new solutions;o Implement health and safety procedures;o Project management;o Use specialist knowledge, such as mechanical-handling systems, to provide consultancy services.

o Directly supervises employees in the service department. o Carry out supervisory responsibilities in accordance with Company policies and applicable laws.o Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees. o Addressing customer complaints and resolving problems. o Manage a twenty member team i.e. Technicians, CREs, Service Facilitators, Parts.

o Manage a twenty-member team to bring stability and soundness in the organization. o Leadership and Guidance Quality, Controlling, Reporting, Enforcing Discipline & New Work Methods.

o Works with customers to schedule service work and communicate any additional service needed.o Main job is to interpret customer concerns for the technician, so that the technician will diagnose problems correctly and vice versa.