Harisha B Email and Phone Number

• Started Looking PAN India Enterprise Operations from 2021.• Responsible for Managing Enterprise service delivery in Karnataka, Tamil Nadu, Delhi, Ahmedabad, Jaipur and Lucknow locations.• Responsible for creating New SOPs to bring more focus into Enterprise Business in New markets• Responsible to manage New Markets with Retail support system in new markets and took complete control of all markets within 3 months.• Achieved 99.88% Average Uptime in Bangalore and 99.83% of uptime in Chennai markets• Achieved Lowest ever Fault rate in industry of 9.8% in Bangalore• achieved 60% of new installations completed on less than 24 hours• Responsible for handling Network element and their uptimes for Enterprise buisiness• Managed Team of 43 people with 6 Team Leaders• Responsible for Expansion of Enterprise Network in targeted Tech park and commercial building in Bangalore• Achieved 220 Tech park and Commercial Building connectivity• Responsible for Maintaining Service levels of enterprise Customers and Meeting SLA• Making strategic analysis of NE productivity and training the NE to achieve their goals• Managed team by offering support and constructive feedback to improve skills and maximise potential.• Supervised and delegated tasks to employees to meet key productivity targets.• Encouraged staff to learn and develop new skills to meet individual and team goals.

• Managed a team of 24 members including Customer facing Employees and 3 Team Leaders• Responsible for Maintaining Faster activation for Enterprise and SME customers in Bangalore• Responsible for Maintaining Service Levels for Enterprise customers in Bangalore• Strategizing and planning day to day operations in meeting and maintaining SLA for higher• Responsible for identifying customer pain points and/or process gaps and provide dynamic and on spot solutions• Responsible for City level service Uptime, repeat and reopen complaints, Open and close GART• Drive productivity of TL and NEs closer through strong daily/weekly/ monthly governance• Maintained FR Closed GART of 4 hours and Uptime of Enterprise customers at 99.85% as year average.• Analysis of not feasible leads and providing solution and • Responsible for vendor bills clearance.

• • Managed a team of 60 members including Customer facing Employees, Team Leaders• Responsible for planning man power, Vendor employees, material requirement for installation• Responsible for tracking of material issues and consumption• Ensure installation is done within 48 hours of work order received and installation is done as per quality norms• Ensure clearance of vendor bill for work done on monthly basis• Drive productivity, quality installation, material consumption through strong daily/weekly/ monthly governance• Achieved 30 Hours installation GART, with high productivity and minimum quality NC (2%)

• Responsible for Deployment activities in Branch• Managed a Team of 24 customer facing employees• Responsible for managing Vendor and their productivity• Ensured Faster delivery of new activations• Responsible for material reconciliation on Month on Month• Responsible for Vendor Bill verification

• Responsible for Installations and Fault repair in assigned area• Material reconcilattion and Vendor Productivity to be mainatined

• Responsible for Installation and Fault repair for customer.• Worked with Senior Excecutive as helper