Harish Bangera Email & Phone Number

San Jose, Ca, Us

San Jose, Ca, Us

Leading the Digital Employee Experience organization and focused on enabling employees across India and APAC to create, collaborate, and be productive from anywhere. Managing a large team of professionals responsible for development, maintance and support of Employee productivity, Collaboration Technology, HR Tech, Employee technology & support solutions to India and global teams.

San Jose, Ca, Us

Lead the Employee Workplace Experience organization focused on enabling employees across India and APAC to create, collaborate, and be productive from anywhere. Managing a large team of professionals responsible for development, maintance and support of Employee productivity, Collaboration Technology, Employee technology & support solutions to India and global teams. Ensured ciritcal delivery and support to Employees working remotely during the pandemic.

San Jose, Ca, Us

Was instrumental in setting up and operationalising the Global Operations Center in India which included Application, Infrastructure and Data systems support for Adobe.

San Jose, Ca, Us

Responsible for all Service Management functions including Incident, Problem, Change, Configuration, Release management including the remedy platform and monitoring solutions for all Adobe critical Infrastructure

Houston, Texas, Us

Lead a large team of IT Professionals and was responsible for driving various Service Management , Service Development, Operations & Quality programs across the organization. Part of the ITO India Leadership team and responsible for driving all Strategic, Tactical and Operational aspects of Operational Excellence & Quality across the organization.Key Accomplishments : - Created and deployed the first Infrastructure Services QMS for India Center which was later leveraged across 5 Global Delivery Centers to achieve ISO 20000 & 27001 Certifications. - Created and Deployed a Unique Customer Lifecycle management framework (CLMF) to identify Voice of Customers regularly and drive Improvements to delight customers throughout the Service Life cycle. - Created and implemented a structured Service Transition V-Model & framework with an Integrated Health Check and stabilization framework to ensure smooth Transition/Migration activities in a systematic manner - Created and deployed various Quality Programs like Customer Satisfaction surveys, Service Delivery Reviews, Internal Audits and Risk Assessments & ITOmation to enhance Customer Experience. - Instrumental in setting up the Continual Improvement Culture in the organization. Drove various programs like Six Sigma, Quality Circles, PDCA, CLMF, etc. including overall Planning, training, mentoring & Certification programs.. IT Management:Managed the IT Transformation, Engineering and Operations Organization for a Fortune 500 Eyewear Manufacturing & Retail Company. Lead a team of over 130 people with 4 managers providing Data Center Hosting, Compute and Work Place Services across 3 regions and multiple sites. Played a pivotal role in managing the global operations which included work migration, offshoring, Data center transformation & Continual Improvement Initiatives focused on driving Operational Excellence & Customer delight.

Noida, Uttar Pradesh, In

Heading the Quality organization and responsible for setting up Quality Operations and developing the Quality Management System for the organization. I developed the strategy and plans to streamline operations and established processes to support hyper growth and ensured high levels of customer satisfaction. I was also instrumental in developing & deploying organization wide QMS model encompassing mainly Business Process Management Systems & Six Sigma Implementation.

Singapore, Sg

In this role, I worked closely with the GE Energy, Global Technology Initiatives Six Sigma leader and was responsible for development of Quality Management System and Implementation of Six Sigma across all teams in the GE Global Engineering Development Center. My responsibilities included training, mentoring and driving Six Sigma Projects across the center. I have also been involved in driving Business Process management systems (BPMS) to re-engineer processes around internal/ external customer requirements and integrating Six Sigma with ISO 9001-2000 standard in the organization.

Narashino, Chiba, Jp