• Report Generation & communication to clients - Daily/Weekly/Monthly/Quarterly, Agent performance reports, Lead analysis reports, Incentive Analysis and reporting.• Experience with building dashboards.• Develop report templates and dashboards using advanced formulae.

• Primary role is to perform activities to organize data, information, resources to provide timely analysis, management reports, insights and trends to facilitate and support decision making.• Manage, maintain and track business performance, service provider's performance scorecards, metrics reporting and value capture/measurement.• Build and deploy reports are per business Key Performance Indicators(KPIs) for delivering relevant analysis and insights.• Employ logical, mathematical technique, analytical and visualization methods using Advance Excel, PowerBI, PowerPivot, PowerQuery, VBA and other data management systems to perform analysis.• Designed and developed a full-scale reporting solution for client using Excel, VBA, Power BI.• Work on both post and pre data analytical activities like data cleansing, data validation and data manipulation.• Generate revenue opportunities through proactive data-driven insights that optimize the performance and efficiency of existing business processes.• Analyze performance trends to provide objective feedback on progress towards business targets.• Develop analytical dashboards and reports to provide data visibility and access to business stakeholders.• Support and troubleshoot issues, identify root cause, and proactively recommend sustainable corrective actions.