Harish Rao Email and Phone Number

Managed Operations with Identity & Access Management.Currently delivering Technology Risk & Governance Management Role.

Lead and managed multiple teams within Shared Technology Infrastructure portfolio across the enterprise working with various teams focusing on Service Delivery, People Management, Process Enhancement, Risk & Compliance adherenceCurrently, leading the delivery team with Greenfield Projects in the areas of SDI (Software Defined Infrastructure) delivering on Migration Factory, P2V, V2V, Application Hosting, Global Midrange Build Integration – Provision, Build, System Currency, Decom with Remote Infrastructure Operations for UNIX and Windows across the Globe.Prior assignments at Bank of America: Global Markets Technology & Operations – Midrange Operations Support Global Network & Infrastructure Solutions – Identity & Access Management Operations, PMO Global Enterprise Monitoring Services – Engineering & Operations (Tivoli, CA, IPsoft related tools) Information Lifecycle Management (a New BAC Project on Data Archival and Storage reclaim across the enterprise) Enterprise Infrastructure Engineering - Database Services, Middleware Technologies, Teradata Platform & Application Services and Datacenter Services – Unix/Linux/Wintel and CHP & Virtualization Design & Build.

Leadership on Service Business, an independent P&L responsibility for Customer Tech Support Centre [multiple 1000+ FTE Outsourced Centers] • Managed Partner Relationship, as aligned to the account in the areas of,- Contractual Management- Service Excellence & Operations Management- Finance / Budget Compliance- Customer Experience & Satisfaction- Product Support & Management.- Quality Management Systems- Program Management & Deployments

Overall responsibility for Siebel RTS Project Success, owned up communication, issue escalation, quality assurance andcustomer satisfaction. Served as the Primary interface to the client organization Forecast / track accurate & complete costs and schedules, Report project status, manage the customer acceptance ofdeliverables, Periodic Reviews with Business Customers with analytics and trends on the reported issues

Established Process Audit, Failure Mode Effectiveness Analysis, Stake Holder Satisfaction Survey, Customer ComplaintResolution Process, At an organization level, was responsible driving the activities on Market Intelligence Analysis, Hiring and Training/upskillingas a stretched Roles & Responsibilities Program Managed IT Infrastructure & Operations with a setup of:o 125 business sites, with a manpower of 25 onsite & 50 offsite Engineerso 20+ Prime Vendors / Service Providers / 3rd Party engagements.o Established Processes for Managing L1 Help Desk, L2 Support on H/W, S/W, OS & Applications, Network Operations,Remote Server Management, Security Operations, Asset & SW License Management, Vendor & 3rd Party Service Providers.o Managed Client Relationship, nourished an excellent relationship, reflecting in awarding enhanced scope of work andadditional business (pipeline build)

Managed the Support Delivery with a team of 40+ Mainframe Professionals, delivering services of Production Control,Monitoring, Scheduling for 16 GE Businesses worldwide

Program Managed IT Infrastructure & Operations with a setup of:o 125 business sites, with a manpower of 25 onsite & 50 offsite Engineerso 20+ Prime Vendors / Service Providers / 3rd Party engagements.o Established Processes for Managing L1 Help Desk, L2 Support on H/W, S/W, OS & Applications, Network Operations,Remote Server Management, Security Operations, Asset & SW License Management, Vendor & 3rd Party Service Providers.o Managed Client Relationship, nourished an excellent relationship, reflecting in awarding enhanced scope of work andadditional business (pipeline build)

Established Processes for Managing L1 Help Desk, L2 Support on H/W, S/W, OS & Applications, Network Operations, Remote Server Management, Security Operations, Asset & SW License Management, Vendor & 3rd Party Service Providers.o Managed Client Relationship, nourished an excellent relationship with the clients, reflecting in awarding enhanced scope of work and additional business (pipeline build)

Managed and established Processes for L1 Help Desk - Support on H/W, S/W, OS & Applications, Network Operations, Remote Server Management, Security Operations, Asset & SW License Management, Vendor & 3rd Party Service Providers.

Involved in highly technical, state of the art System Integration Projects with Indian Defense & Space Labs, leading Research & Development establishments across India. Engaged with Projects in the fields of Real Time DGPS based applications for navigation and tracking applications, WAN Synchronization and Time Code Applications Delivered a state of the art Trajectory Analysis System for one of the leading Aviation Industries of India, on the requirement of tracking the trajectory of a helicopter during takeoff and landing. Executed a project on Automatic Vehicle Location and Information System was based on the requirement of AAI for tracking the vehicles in around Airport premises. This was necessitated for tracking and dispatch of appropriate vehicles to the sites. Implemented a solution on DGPS based Bathymetric Survey for a renowned Ocean Research Institute of India, on the requirement of automated Sub-sea Survey, necessitated mainly for getting the 3-D digitized map of any area under the sea with info on the terrain and the content at that subsea area Demonstrated Technical Expertise on - IT Infrastructure, Data Acquisition Systems, GPS Based Network Synchronization Products, DGPS, from various Manufacturers and vendors. System Integration, Field Testing, Data Integration, prototype testing and system level trouble shooting, Calibration and bench marking in compliance with and to ensure SRS