Harish Kothandapani Email & Phone Number

Senior ServiceNow Consultant | Customer-Focused IT ProfessionalAs a Senior ServiceNow Consultant with over 10 years of experience, I specialize in delivering customized ServiceNow solutions that drive business efficiency and customer satisfaction. My deep expertise in ServiceNow, coupled with a customer-centric mindset, allows me to transform IT service management and elevate user experiences.Key Highlights:ServiceNow Mastery: ServiceNow implementation, development, and administration. Skilled in ITSM, CSM, WSD, and Event Management modules, with a strong focus on scripting, workflow automation, and performance analytics.Customer-Centric Approach: Dedicated to understanding and exceeding customer expectations. I leverage my technical expertise to deliver solutions that align with business goals and enhance user satisfaction.Agile Methodologies: Proficient in Agile frameworks such as Scrum, Kanban, and SAFe. Experienced in leading Agile teams, facilitating ceremonies, and driving iterative improvements in project delivery.Broadcom/CA Tools Expertise: Comprehensive knowledge of Broadcom/CA Suite - UIM, Spectrum, SOI. Adept at deploying and managing these tools to optimize IT operations.Leadership and Collaboration: Strong leadership skills with a talent for mentoring teams and fostering a collaborative environment. Excellent communicator with the ability to convey technical solutions in business terms to stakeholders.Innovative Problem Solver: Passionate about addressing complex IT challenges with innovative solutions. Committed to continuous learning of industry trends to provide cutting-edge services.

Listed skills include Itil, Software Development Life Cycle, Servicenow, Requirements Analysis, and 2 others.

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  Dr M G R Educational And Research Institute

  Computer Science