Harish Prabhu Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Developed a new organization within Clinical Operations/Global Site Activation (GSA) Business Unit. Leading teams across 20+ Global Delivery locations covering all regions in scope for IQVIA. Teams scope includes oversight/support for ~400 studies that are in Site identification, Site Activation, Maintenance & Close-out phases of clinical trials. Selected Accomplishments: • Conceptualized GSA Analyst role & department to support Site Activation Leads & Country Site Activation teams• Provided oversight to transition of 60+ tasks/sub-tasks from different roles & locations to GSA Analyst role in ~3 years• Led continuous improvement initiatives (People, Process & Technology) that had potential savings of $ 7 Million per year• Received scores in the 90th percentile (Top) in the Hogan 360O Survey for Leadership Skills’ Assessment• Employee Engagement Survey scores for team were always higher than department & company averages

Bengaluru, Karnataka, India

Led teams in India, China, Slovakia, Bulgaria, South Africa, Argentina etc. that support various Regulatory & Start-up activities.Selected Accomplishments: • Spearheaded multiple growth initiatives (GSA Analyst, EUCTR etc.) successfully for cRSU Global Center of Excellence• Developed new strategies, new Roles, new RACI matrix, transitioned work to Centralized teams & transformed business• Participated in multiple global Bid-defense meetings to showcase clinical operations capabilities• Was recognized for leadership contributions consistently & received Excellence Award from IQVIA Sr. Executives in 2020

Bengaluru, Karnataka, India

Led teams in India, China, South Africa, Slovakia & Bulgaria that supported Centralized Clinical Operations for 400+ Global Trials. Delivery models: Full-Service, FSP/GFR, Biopharma)Selected Accomplishments: • Spearheaded solution design activities for centralizing tasks of CRA, CTA, CPC, Clinical Leads, Project Leads etc.• Enabled rapid growth of centralized roles across 6 Global Delivery Centers i.e. 200 FTE to 1000+ FTE in ~3 Years • Collaborated with various groups on Access Management Initiatives (EDC, IVRS/IWRS, LAB Systems, eDiaries, Portals etc.)• Led various cross-functional developmental activities as an Employee Engagement Champion for India in 2016• Led Cross-functional recruitment initiative for cGDN India and supported onboarding of 60+ campus hires & 400+ in CMS (2015/16) • Led 4 major implementations (Analytics, Business Continuity Plan, Metrics Dashboard, Investigator Payment Activities)• Employee Engagement Score for my team was higher than department & company Averages• Won Awards for Leadership

Bengaluru, Karnataka, India

Led Clinical Analyst Support & Service Delivery Associates Selected Accomplishments:• Established Processes, IT Systems, Contact Center setup & CCO go-live team within 8 weeks of joining the company• Supported CCO’s rapid growth (0 to 200+ in a year’s time) & Spear-headed 7 Continuous Improvement initiatives• Automated various tasks, created training plans, mapped roles & developed job description document• Won multiple awards for Leadership/Teamwork/Innovation

Bengaluru, Karnataka, India

Global Service Delivery Leader for a large global consumer products company focused on Health Care, Personal Care and Pet Nutrition products. Responsibilities included delivery management (multiple global delivery hubs), stakeholder management, Transition/Transformation/Change Management and providing leadership for Procurement/Supply Chain Management activities. This role is first of its kind to be done out of IBM India.• Service Level Agreement results have been met/exceeded throughout for all regions in scope (APAC, EMEA & NA)• Spearheaded 7 Automation & Continuous Improvement projects; maintained high Customer Satisfaction levels• Delivered the best Activity Based Costing Metric (low cost, high productivity) consistently & high gross profits• Exceeded Continuous Improvement targets for Procurement/Supply Chain Management tower in 2012 & 2013• Successfully managed major Transitions, Transformations, Contract renegotiations and IBM & Client deliverables• Received excellent annual performance ratings from client; got highest possible rating in client’s Corporate Audit• Received “Equity / Excellence Award” signed by Ginni Rometty, CEO and Chairman of IBM in 4Q2012

Bengaluru, Karnataka, India

Chosen by APAC leadership team for “Project Cheetah”, a leadership development program intended towards developing the leadership pipeline in the APAC region for SCM business.

Manila, Philippines

• Chosen by senior executives to lead & stabilize a complex Supply Chain Management Account in a new delivery center for a large global consumer goods company which is focused on Food, beverage, household and body care products. This was an assignment in the Philippines. • Stabilized the account within 4 months & ensured that executives no longer had to attend weekly/monthly meetings• Ensured that all critical SLAs and Audit results were green throughout• Redesigned various process, reports and delivery model to improve efficiency and Client Satisfaction levels• Spearheaded 6 Continuous improvement projects b/w Jan’11-Jun’11 that resulted in improvement of Account’s Metrics & Savings • Reduced Operational cost by over 40% and Continuous Improvement targets for 2011 were exceeded• Selected as a team member to showcase IBM’s capabilities to Benigno Aquino III, President of the Philippines

Bangalore

Senior Manager for Procurement Operations and Customer Support Desk supporting large indirect spend for multiple large clients in the consumer products (Health Care, Personal Care & Pet Nutrition products) and Automotive Parts businesses.

Bengaluru, Karnataka, India

Manage Procurement Operations and Customer Support Activities for North America and Asia Pacific regions for a large global consumer products company.Manage Service Level Agreements and other contractual requirements• Led transition & transformation from delivery perspective during 2008-2009 for APAC & North America processes• These were considered as two of the best & flawless transitions for India Procurement Center (IPC)• Managed/Supported Procurement Operations, Helpdesk, Accounts Payables, Sourcing, Tactical Buying, Reporting & IT• Was a part of the team that was involved in getting “Satisfactory” rating in the 2009 Corporate Audit for India procurement center• Drove projects that improved Account’s financials and SLA results. Customer Satisfaction score for APAC team was very high for the entire year in 2009. All SLAs fully owned by IBM were Green. • Led various Supply Chain Management projects as a Global Procurement Operations owner in 2009• Received “Fast Start 2009 Excellence award” from Shanker Annaswamy, General Manager-India/South Asia • My team won “Global Procurement Center award” for 3Q2008 & my account received the “ACE” Award in 2009

Bangalore

• Stabilized various processes (Order Execution, Catalog, Contract & Invoice Management, Helpdesk etc.) within 4 months for a large global banking and financial services company• Created a unique delivery/support model & scorecards for managing complex contractual requirements• Led various Operational excellence projects related to Procurement Operations and Helpdesk• Received “SPOT” Award for the month of December 2006 & “Zen Master” Award (Peer recognition) in 1Q2007• Topped the Helpdesk supervisor’s scorecard multiple times & provided growth opportunities to multiple team members

Bangalore

• Worked for a technical support helpdesk supporting one of USA’s largest Telecom companies (pilot account)• Handled Six Sigma Projects and led large teams (25+ agents) with “0” Minimum Standards Failures & Infractions• Conducted calibration sessions for Subject Matter Experts & was nominated as a Global SPOC for CSAT analysis• Received multiple R&Rs (“Applause Silver” in 2004, “Applause Gold” in 2004 and “Top SME” in 2005)

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