Harish Thilak Email & Phone Number

Kozhikode, KL, IN

Kozhikode, Kerala, India

Kochi, Kerala, India

Lead and manage multiple service centers, including staffing, training and performance management of service personnel.Establish and oversee premium service standards and procedures to ensure consistent and efficient service delivery.Monitor and evaluate the service team’s performance, providing regular feedback, coaching and recognition to drive.

Ernakulam, Kerala, India

Handling the entire service unit operations as per the set processes and guidelines.Monitoring and implementing the action plans to improve workshop productivity.Foreseeing and resolving bottlenecks such as breakdowns of Equipment.Coordinating with the parts team for high fill rates of spare parts.Ensuring the business goals are achieved along with 100%.

Dubai, United Arab Emirates

• Job Profile:
• Plan, organize and run the day to day operations for Workshop, Procurement and Sales Support.
• Increase fleet availability with proactive steps to avoid breakdowns.
• Maintain and administrate a fleet of 490 units of Air compressors, Generators, Welding Machines, Tower Lights, Loaders, Cranes, Fork Lifts, Light and Heavy Vehicles etc.
• Keeping the cost in control and up keep the industry standard and Quality.
• Monitor and control of the spares purchase by supplier audit and cost comparison.

Abu Dhabi

• Job Profile:
• Fleet of 220 Units (Cranes, Dozers, Loaders, Rollers, Excavators, Dump trucks, Trailers, Light vehicles) is efficiently maintained and repaired in accordance with the Manufacturer's maintenance standards.
• Installation and administration of fleet management device (IVMS) and software.
• Planning and executing transportation and logistics needs for the group activities.
• Maintaining minimum inventory levels of consumables and spares.
• Data collection and analysis of current vehicles and equipment to suggest for replacements and write offs.

Abu Dhabi, UAE

• Responsible for coordinating deployment of construction equipment, vehicles and heavy machinery in Projects a total of 170 Units.
• Review available resources with project team and plan requirements.
• Schedule vehicles/machinery/equipment for multiple projects.
• Pre deployment and Post deployment machinery/vehicle audits.
• Coordination with external logistics vendors to supplement additional project requirements.
• Overlook mobilization and demobilization of plant machinery and equipment.

• Leading a team of 40 members.
• Service Fulfilment and assist Service Marketing.
• Coordinating with MSIL engineers to resolve technical issues.
• Monitoring Service Quality Standards and Balance Score Card.
• Worked towards attaining ISO 9001:2000 for the branch.
• Spare parts and Warranty handling.

Calicut

• Customer interaction.
• Vehicle acceptance and complaint diagnosis.
• Job card raising and Job allotment.
• Testing of service quality.
• 5S implementing and monitoring.

Bachelor Of Technology (B.Tech.), Mechanical Engineering, First Class

Activities and Societies: ARMSDegree in Mechanical Engineering

Pg Diploma In Engineering Management, Mechanical Engineering, A

Bachelor Of Engineering - Be, Mechanical Engineering