Harish Thilak Email & Phone Number

Kozhikode, Kl, In

Kozhikode, Kerala, India

Kochi, Kerala, India

Lead and manage multiple service centers, including staffing, training and performance management of service personnel.Establish and oversee premium service standards and procedures to ensure consistent and efficient service delivery.Monitor and evaluate the service team’s performance, providing regular feedback, coaching and recognition to drive individual and team excellence.Ensure timely and accurate completion of service requests, work orders and documentation, maintaining high attention to detail and quality.Monitor and analyze service metrics, such as response time, resolution rate and customer satisfaction and take proactive measures to drive continuous improvement.Collaborate with other departments to develop and implement strategies to improve customer satisfaction, increase service efficiency and achieve business objectives.Prepare and present regular reports to senior management on service performance, key metrics and improvement initiatives.Proactively identify opportunities for service improvement, recommending and implementing process enhancements, tools or technologies.Stay updated on industry trends, best practices and emerging technologies in the service field, continuously seeking opportunities to enhance knowledge and skills.

Ernakulam, Kerala, India

Handling the entire service unit operations as per the set processes and guidelines.Monitoring and implementing the action plans to improve workshop productivity.Foreseeing and resolving bottlenecks such as breakdowns of Equipment.Coordinating with the parts team for high fill rates of spare parts.Ensuring the business goals are achieved along with 100% customer satisfaction.Conducting daily team meetings for daily target achievements.Ensuring dealership profitability and market share by maximising vehicle inflows.Focusing on downstream business revenues such as VAS, Value care & Insurance renewals.Daily report analysing with the warranty team for claim rejections & reimbursements.Coordinating with TML technical team for resolving issues ASAP.Daily review of OJC’s along with the concerned service advisor.Overall monitoring of workshop housekeeping and Equipment upkeep.Reporting to the Service Head (GM Operations).Prepare and execute the yearly budget.

Dubai, United Arab Emirates

Job Profile:• Plan, organize and run the day to day operations for Workshop, Procurement and Sales Support.• Increase fleet availability with proactive steps to avoid breakdowns.• Maintain and administrate a fleet of 490 units of Air compressors, Generators, Welding Machines, Tower Lights, Loaders, Cranes, Fork Lifts, Light and Heavy Vehicles etc.• Keeping the cost in control and up keep the industry standard and Quality.• Monitor and control of the spares purchase by supplier audit and cost comparison.• Utilization and optimization of the resources effectively.• Logistics and transportation planning and monitoring.• Ensure periodic preventive maintenance is performed for the fleet.• Monitor the timely renewal of certification and registrations of the fleet.• Plan and organize for manpower requirements and their trainings.• Preparation of technical quote/estimate for AMC and service jobs.Key Achievements: Reduced the fleet breakdowns with scheduled preventive and predictive maintenance. Increased the fleet availability 30% by reviving unused units. Implemented workshop SOP and training schedule. Fleet utilization increased 15% and cost reduced 10% with FMS installation.

Abu Dhabi

Job Profile:• Fleet of 220 Units (Cranes, Dozers, Loaders, Rollers, Excavators, Dump trucks, Trailers, Light vehicles) is efficiently maintained and repaired in accordance with the Manufacturer's maintenance standards.• Installation and administration of fleet management device (IVMS) and software.• Planning and executing transportation and logistics needs for the group activities.• Maintaining minimum inventory levels of consumables and spares.• Data collection and analysis of current vehicles and equipment to suggest for replacements and write offs.• Liaising with various Sites and Project Managers to coordinate on time delivery of plant, machinery, vehicles, equipment and supplies.• Lead and train a team of technicians and foreman for maintenance of Light vehicles, Heavy Vehicles and Equipment.• Troubleshooting and Diagnosis of electrical and mechanical failures on vehicles and Equipment.• Manage the fabrication shop for the workshop and site support.• Responsible for Selection, deployment, Capital and repairs budget preparation.• Fuel, Lubes and Tyres consumption, allocation and utilization report generation.• Implementation of group HSE standards for the safe operations.Key Achievements: Designed and developed a structured central workshop for the group PMV. Implemented ERP (CMMS) system for the accurate data collection and asset management. Developed a preventive maintenance plan for onsite and central workshop fleet maintenance. Generated SOP for the PMV department functions and responsibilities.

Abu Dhabi, Uae

• Responsible for coordinating deployment of construction equipment, vehicles and heavy machinery in Projects a total of 170 Units.• Review available resources with project team and plan requirements. • Schedule vehicles/machinery/equipment for multiple projects.• Pre deployment and Post deployment machinery/vehicle audits.• Coordination with external logistics vendors to supplement additional project requirements.• Overlook mobilization and demobilization of plant machinery and equipment.• Maintain time cards for the equipment and vehicles.• Preventive and reactive maintenance for all equipment and vehicles.• Maintain inventory of spare parts for equipment/vehicles for emergency repairs.• Vehicle tracking using Fleet Management system, Tracking of Equipment and machinery.• Adherence to client HSE standards for all equipment and vehicles• Coordination for rigging study and heavy lifting.• Timely reporting to senior management on all resources.Key Projects: EPC of Buhasa Shuhaiba Unit H Water Injection Enhancement Project. Client: ADCO Installation of 12” Pipeline from Takreer to APC/ITM at Umm Al Nar plant. Client: APC Hydro Testing and Preparatory works of ASAB Full Field Development Project. Client: Petrofac EPC of Sicon Fab Project at ICAD III, Abu Dhabi Construction of Hassyan (DIGS) 48” Gas Pipeline Project. Client: DUSUP Replacement of Main Diesel Generators at Arzanah Power House (Offshore). Client: ZADCO

• Leading a team of 40 members.• Service Fulfilment and assist Service Marketing.• Coordinating with MSIL engineers to resolve technical issues.• Monitoring Service Quality Standards and Balance Score Card.• Worked towards attaining ISO 9001:2000 for the branch.• Spare parts and Warranty handling.• Meeting the after sales service target.• Customer complaints handlings and CSI maintaining.• 5 WHY analysis and Cause and Effect analysis implementation.

Calicut

• Customer interaction.• Vehicle acceptance and complaint diagnosis.• Job card raising and Job allotment.• Testing of service quality.• 5S implementing and monitoring.

Bachelor Of Technology (B.Tech.), Mechanical Engineering, First Class

Activities and Societies: ARMSDegree in Mechanical Engineering

Pg Diploma In Engineering Management, Mechanical Engineering, A

Bachelor Of Engineering - Be, Mechanical Engineering