Harish Verma Email & Phone Number

Mississauga, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• As a Client Transformation Site Reliability Engineer (CT-SRE), I led the SRE Practice Initiatives by setting up SRE framework for each delivery tower within IT for client. This also includes developing and executing a comprehensive technology strategy aligned with client’s business goals and objectives.• Led building software and managing configurations to help DevOps, ITOps & support teams which includes improving monitoring, automation, high availability, disaster recovery etc. by using emerging technologies, industry trends, and competitive landscapes.• Supported Problem management along with Operational support.• Leveraged SRE Tenets and principals to drive innovation

Gurugram, Haryana, India

Kyndryl spun off from IBM as a separate company, hence continued the IBM roles and responsibilities into Kyndryl.

Gurugram, Haryana, India

• Led the Digital Experience (DX) program in IBM/Kyndryl for clients in cross domain.• Assessed and used ELK stack (Elastic-Logstash-Kibana) to bring DX to an industry standard, which is integral part of AIOps.• Built scalable DX Architecture on ICP (IBM cloud private), OCP (OpenShift container platform) and IKS (IBM cloud Kubernetes services) across geographies to maximize customer base.• Partnered with technical and business leaders across the existing initiatives in IBM and Kyndryl• Ensured minimal functional overlap and maximal standardization and reach of DX under one Services platform.• Periodic Capacity and Performance assessment of DX infra to support enhanced customer base.• Defined Resiliency Architecture – Backup, Monitoring, Configuration management, Disaster Recovery system.• Support for defining robust Security and Compliance posture to protect against potential threats and vulnerabilities (including support of PENETRATION test).• Global Support in client boarding on HOSTED multi-tenant DX platform.

India

• Led the Robotic Process Automation (RPA) program for clients in cross domain.• Built RPA Architecture on the strength and success of Dynamic Automation program initiatives.• Implemented RPA technology strategy aligned with the IBM business goals and objectives by adding market leading RPA tools Blue Prism, Automation Anywhere and UiPath under one portfolio, which gave IBM a competitive edge.• Partnered with technical leaders across the existing initiatives in IBM GTS as well as IBM Research, IBM's Watson team and strategic vendors to assess, prioritize and deploy the automation in RPA.• Ensured minimal functional overlap and maximal standardization and reach of Automation technologies under one Services platform.• Defined deployment topology for RPA offerings: Hosted model (Exclusive or Shared) and Hybrid models to maximize customer base.• Periodic assessment of RPA infra to support enhanced customer base.• Defined Resiliency Architecture – Backup, Monitoring, Configuration management, Disaster Recovery system• Support for defining robust Security and Compliance posture to protect against potential threats and vulnerabilities (including support of PENETRATION test).• Process Optimization & Standardization• Client boarding for different IBM brands, such as GBS, GTS, GPS, ICF etc. including external clients on multi-tenant RPA platform.

India

• Led IBM Cloud Automation Service (ICAS) program in IBM for clients in cross domain.• Drove initial market research & analysis in collaboration with offering manager.• Drove offering design through design thinking, hills definition, client journey maps etc. • Created offering assets (collaterals, technical work products, SOW, offering demos, videos etc.• Shaped solution from technical standpoint, defines and owns the architectural solution, their components, and interfaces• Optimized & Standardized Processes• Global Support in client boarding on multi-tenant ICAS platforms in different geographies for non-SO (Strategic Outsourcing) clients.

Gurugram, Haryana, India

• Led Dynamic Automation (DA) program for clients in cross domain.• Designed Application Architecture for customized packaged solution (IPsoft’s IPcenter)• Defined Integration Architecture with Monitoring system, Event mgmt system, Ticketing system using Blue Integrate (Integration layer) for IBM and non-IBM products.• Defined Resiliency Architecture – Backup, monitoring, Configuration management• Support for defining robust Security and Compliance posture to protect against potential threats and vulnerabilities (including support of PENETRATION test).• Process Optimization & Standardization• Global Support in client boarding on multitenant dynamic automation platforms in different geographies for SO - Strategic Outsourcing clients.

Gurugram, Haryana, India

• Lead Architect of Custom development and WebSphere Commerce Server (WCS) for smarter commerce project for Reliance Digital in Distribution (Retail) sector.• Developed Application Architecture for Custom Components (Tax Engine, Carrier Liability)• Developed Application Architecture for customized packaged solution (IBM WebSphere Commerce Server)• Developed Integration Architecture with IBM Sterling OMS, Warehouse Management System (WMS), ESB, SAP, IBM WebSphere Commerce Server (WCS) and Custom Components• Led Performance measurement (response time and throughput)• Requirement analysis – Functional, Non-Functional (Technical & Business)• Supported of all related activities for end-to-end solution delivery (code build, deployment, Test support etc.)

Gurugram, Haryana, India

• Lead Architect of Custom development and Re-engineering processes for Carrefour WC&C in Distribution (Retail) sector.• Application Architecture design comprises Re-engineering of existing applications and solution development using Custom components on J2EE platform.• Requirement analysis – Functional, Non-Functional (Technical & Business)• Support of all related activities for end-to-end solution delivery (code build, deployment support, Test support etc.)

Gurugram, Haryana, India

• Lead Architect of Panasonic Online Integration System (POIS) application in Industrial sector (sales & marketing)• Developed Application Architecture comprises Custom components and Cognos Analytics tool (package-based solution) on J2EE platform• Integrated POIS application with ERP and LDAP• Requirement analysis – Functional, Non-Functional, and Technical• Supported development activities and technical delivery.

London, England, United Kingdom

• Lead Architect of eBilling application for Vodafone group of countries Ireland, Czech Republic, Turkey, Portugal, Germany, Netherlands in Telecom Billing domain• Developed Application Architecture using customized package-based solution, Oracle self-service eBilling, v7.0 (COTS package)• Requirement analysis – Functional, Non-Functional and Technical • Integrated eBilling application with Vodafone portal using SSO• Architected and designed MIS (Management information system – Omniture system) for entire Vodafone online billing application (BTB and BTC).• Supported development of eBilling solution using Oracle self-service eBilling COTS package and • Technical delivery management

Slough, England, United Kingdom

• Principal consultant and Lead Architect of SOA platform in Telecom domain• Technical delivery• Technical authority of service factory (SF) o Authority on all technical design/queries for SOA, ALSB, MQ, WSDL, XSD o Assisted client’s Architect to come up with policies, strategies (e.g. versioning, timeout) o Clear understanding of Client’s SOA principles, guidelines and policies so as to communicate the same clearly to the SF design team. o Attended meetings/discussions with vendors (mainly Oracle) regarding product features/limitations and follow up of any enhancement requests made. o Constant monitoring of service factory processes, testing, deployment etc and suggesting/implementing improvements o Be the conduit between SOA governance team and THBS design team. o ALSB tuning and capacity planning.

Milton Keynes, England, United Kingdom

• Lead Architect of strategic eIM application for UK Consumers (BTC), UK Business Customers (BTB) and Global Business Customers (aka UKBSS) platforms• Developed Application Architecture using customized package based solution (Oracle self-service eBilling, v6.0 COTS package)• Performed volumetric analysis, and application deployment design on SOA and J2EE platform.• Designed integration of strategic eBilling application with BT.com, Siteminder for user authentication and authorization and OneView agent access for the access of CSS (billing system) historic data• Requirement analysis – Functional, Non-Functional and Technical• Supported application development using velocity templates, JSP on Struts framework, Spring framework & Hibernate.• Source code management using ‘Star Team’ tool • Designed CMS (Content Management System) for entire BT online billing application for BTB and BTC.• Designed MIS (Management information system – Omniture system) for entire BT online billing application for BTB and BTC.• Designed CSS (Customer satisfaction survey) for entire BT online billing application for BTB and BTC.• Technical delivery management

Hursley, England, United Kingdom

• Designed different modules of EBPP application which includes Billed Module, Unbilled Module, Make Payment, Payment History, Reports and Query Bill modules.• Designed DAO layer for Unbilled module and Payment History module using DAO design pattern which keeps DB access logic independent of database.• Designed of Billed module using MVC2 in conjunction with Session Façade, Singleton, Factory Method design patterns. • Implemented Business logic using Struts Framework for all the modules integrated within EBPP application.• Used J2EE technologies like JSP, Servlet, Java Bean, EJB, XML, and JMS in EBPP application. Also used Message Driven bean (MDB) to update customer data into CDA DB2 database taking messages in XML format from Message Queue using JMS. Implementation of Custom Tag libraries and Tiles.• Developed eDocs views using DEF and COMPOSER tool of eDocs (a package of Oracle) • Implemented security features to make secure online bill payment for O2 customers and O2 Service Agents. Security feature includes decoding/encoding of Credit Card number, Card Verification number while stored in database, not storing card specific data to any log files and source code management tools and much more.• Source code management using ‘Rational Clear Case’ tool.• Code build using ANT script plugged-in with WSAD (WebSphere Studio Application developer) IDE.• Performance analysis of EBPP application using Tivoli Performance Viewer• Unit testing using Junit.• Solutions for Production troubles

Bengaluru, Karnataka, India & New Jersey, Usa

• Designed BPP-KB application which provides the report for Nodal DS0 circuits for new KB circuits and Disconnects of working KB circuits.• Designed BPP-KB application using MVC2 in conjunction with Front Controller and Singleton design patterns. Singleton Design Pattern - to load DS0 circuit data once throughout the application life-cycle, Front Controller design pattern - to channel all client requests through a single object due to complexity of hyperlinks in the web pages viewed by the agents.• System Design and business logic implementation for EXH module using J2EE (JDBC, Servlet, JSP, Java Bean, EJB), HTML, MQ-Series, Oracle database• Business logic implementation using Struts Framework to develop and integrate the BPP-KB application.• Used J2EE technologies like JSP, Servlet, Java Bean, XML, and JMS • Implemented Custom Tag libraries and Tiles.• Source code management using ‘Sablime’.• Code build using ANT script plugged-in with WSAD (WebSphere Studio Application developer) IDE • Solution for Production troubles and adherence Quality process

Bengaluru, Karnataka, India

• Programming and business logic implementation for online activities such as MBA (Multiple Booking Account), EOL (End of Lease) etc. using Java, HTML, Servlet, EJB (J2EE), DB2 database.• Solution for Production troubles• Requirement analysis and coordination with team members.

Bengaluru, Karnataka, India

• Programming and business logic implementation for QMS system using Java, HTML, Servlet, EJB (J2EE), Oracle.• Requirement analysis and coordination with team members.

Master Of Technology (Software Systems)

Diploma In Advanced Computing, Computer Languages

Bachelor Of Sceience & Engineering, Electrical Engineering

aka, BCE Patna