I lead and facilitate various enterprise change delivery initiatives across ART’s Investments Division.Major achievements:• Investments Data and Technology Project - cloud-based data modelling and analysis platform delivery.• GitHub Copilot AI – pair programming trial demonstrating at least 9% annual development cost savings.• Backstop Investor Relations Management Platform – enhancements and user adoption uplift by 27%.• Xakia and Microsoft SharePoint – digital case management workflow and security improvements. • Asset Allocation and Investment Decisions – end user journey mapping, automated workflow design.Key activities:• Aligning the product owner’s vision and product roadmap with backlog items.• Leading sprint capacity planning, backlog prioritisation, and agile ceremonies.• Coaching and adoption of Scrum values, open communication, and collaborative work practices.• Streamlining use of Azure DevOps to improve continuous design, delivery and testing of features. • Ensuring availability of Cloud and IT Infrastructure resources to enable delivery of planned effort.• Presenting updates on achievements, challenges and risks to portfolio managers and stakeholders.• Capturing target state journey maps in Miro for gap analysis and managing UX/UI requirements. • Leading working group sessions and design workshops to elicit and validate information capture, security, storage, search and retrieval requirements using Confluence and Jira.• Leading design, completion and analysis of trial surveys using Microsoft Forms and Power Query.• Delivering system training, functionality, workflow and data management improvements in coordination with enterprise architects, IT Security, Cloud, and Digital Application Enablement teams.• Uplifting business analysis and change delivery capabilities at ART through the Business Analysis Community of Practice and the Continuous Improvement Group.

I managed the delivery of website design and development, and digital marketing projects, across a variety of industries. Key Projects Delivered: • Website design, development, and launch. • Job portal design, development, and launch. • Landing page and email sequence design and launch. • Website support and enhancements. • Social media management. Key Responsibilities: • Lead web development projects from concept design to project planning, budgeting, delivery, and post-implementation support. • Ensure quality of delivered outcomes follows human-centred design thinking principles aligned to client’s brand messaging and value proposition. • Communicate and manage interactions with clients, and interdisciplinary project teams for progress updates, managing risks, issues, dependencies. • Monitor project progress and tracking deliverables between on-shore and off-shore teams against schedules and costs. • Implementation and setup of workflow collaboration tools and operating procedures processes to foster continuous improvement, shared visibility of project milestones.

I managed the business analysis activities of the Regulatory Compliance Mobility Solution (RCMS) team at NHVR. Major achievements:• Situational Alerts – requirements management, data flow design, acceptance criteria development.• Actionstep – requirements management, system workflow design, test case development.• NSW Services Transition Program - target state process and data mapping.• South Australia Department of Infrastructure and Transport Direct Integration – benefits analysis, requirements management and target state concept design.Key responsibilities:• Managing requirements and backlog refinement in Azure DevOps and Confluence with RCMS and Motorola Solutions teams.• Facilitating agile ceremonies, user stories and acceptance criteria formation for each sprint.• Advising other project business analysts on the appropriate analysis approach to maximise stakeholder engagement and preparation of artefacts suited to strategic business outcomes.• Facilitating workshops with the enterprise architect, technical teams, and business SMEs to map processes, and project scope to target operating models.• Managing business impact, time cost and effort estimation for change requests for funding approval.• Conducting product demonstrations for senior management together with the solution architect, the project manager and business SMEs.• Developing system context diagrams, and process maps to elicit, validate and document As-Is and To- Be requirements, data flows and target state concept design.• Defining system workflows and data mapping across APIs, application front-end and back-end databases for solution architects, developers, and testers.• Engaging business SMEs and Motorola Solutions to validate business rules during development and testing, and to acquire feedback on prototypes ahead of product releases.• Coordinating updates to project plans, estimates, and product release roadmaps with the project manager.

I led and facilitated requirements management, technology solution procurement and implementation projects for various divisions at the port. Major achievements:• Port Management Information System (PMIS) – initiation to prototype development.• Asset Tracking Application – end-to-end implementation.• Maritime Security Identification Card (MSIC) Data Management System – initiation to procurement.• Cornerstone OnDemand Learning Management System – end-to-end implementation.Key activities:• Coordinating project delivery between the steering committee, vendors, product owners and technology teams.• Facilitating the procurement, testing and implementation of SaaS applications to automate operations. • Leading team stand-ups, sprint planning and retrospectives using ServiceNow visual task boards.• Presenting solution options and business impact analysis to management in response to business cases.• Managing requirements gathering, traceability and process mapping activities using BPMN 2.0.

I managed the delivery of data governance, systems development and business intelligence projects for the Bing Ads team across the Asia Pacific (APAC) region.Major achievements:• Go-To-Market Operations – business process automation, testing and implementation.• Digital Advertising Opportunity Scoring System – end-to-end implementation.• Customer Relationship Management (CRM) System – data governance, process improvement.• Power BI Dashboards – design and analysis, performance reporting, end-user training and adoption.Key responsibilities:• Managing customer segmentation and sales target data management processes within the CRM.• Leading delivery of customer revenue benchmarking and feature adoption Power BI dashboards.• Validating business requirements against technical specifications for system enhancements• Performing gap analysis activities to implement operational process improvements.• Overseeing UAT and coordinating product releases across Engineering, Program Management and Sales teams.• Training Sales and Operations teams on use of analytical dashboards and reporting best practices.• Resolving project risks and issues through communication with Engineering, Sales, Operations and Global Change Management teams.• Maintaining project scope, schedules, resource plans, meeting minutes and cost estimates for senior management to drive project governance.

I managed inventory demand planning and stock flow reporting projects for the Big W division.Major achievements:• Toy Sale Campaign – supply-chain optimisation and reporting.• Salesforce Order Analytics – requirements analysis, reporting improvements.• Purchase Order Tracking – design and implementation.• Slow Moving Stock-on-Hand (SOH) Tracking – reporting and analysis.Key activities:• Forecasting, planning and optimisation of inventory flow operations through engagement withlogistics, marketing, replenishment and warehouse teams.• Managing the scope, design and implementation of catalogue stock purchase order tracking and slow-moving SOH (stock on hand) reporting and analysis tools through SAP Business Objects.• Conducting order query use case analysis and walkthrough sessions with business teams andSalesforce implementation consultants to document and prioritise required reporting improvements.• Overseeing the development of DC pick location maps within daily store demand forecasts toexpedite order pick planning and improve labour productivity for the DCs (distribution centres).• Communicating with inventory and DC managers, international logistics, IT, procurement andreplenishment teams to highlight and manage costs and risks associated with stock flow and volume.

I coordinated projects related to business systems and process development functions across the Finance, Asset and Workplace Services Division (FAWS).Principal focus areas included:• Conduct requirements gathering and root cause analysis activities to identify operational challenges and process development opportunities.• Map As-Is and To-Be business processes using BPMN 2.0 to perform gap analysis and chart out improvement action plans through walkthroughs, interviews and brainstorming sessions with line managers and SMEs.• Manage the resolution of SAP implementation queries between business and the ERP Transition team as part of UAT and go-live phases.• Lead change management operations within the team to analyze and update schedules, risks and action logs, and execute change communication plans.• Implementing management reporting design changes and improving adoption with support from senior leadership.• Coordinate the preparation of monthly and weekly project reporting packs in coordination with divisional managers.

I was in charge of financial systems administration in line with financial and non-financial stakeholder reporting requirements for the region.Key role components:• Coordinate region specific reporting system improvements through Pronto and TM1.• Design and test a helpdesk ticket management system through Numara FootPrints.• Perform requirements gathering and analysis through group workshops, one-on-one meetings and usage scenarios.• Finalize documentation regarding current workflows, solution design and user guidelines for routine queries and major financial and management reporting projects.• Organize and assist with system training sessions for accountants, finance and commercial managers.• Manage and mentor the Finance Systems Support team on performance and career development.

I performed key commercial reporting, analysis and process flow management functions across the Sales, Marketing and Finance divisions of the business. Major responsibilities include:• Coordinating pre-release forecasts and post release analyses of titles across Home Video, Games and Digital Entertainment with Sales and Marketing managers.• Developing commercial profitability and risk evaluation reports by business segment for new releases and catalogue content for management.• Consolidating sales information across product categories for third parties in line with contractual arrangements.• Providing commentary to highlight results and variances against budgets and forecasts, to enable competitive evaluation against market trends. • Design, enhancement and automation of reporting tools through Ms Excel and SAP Business Objects (BO/BI) to increase transparency and efficiency of periodic reports.• Formation and standardisation of data flow systems and processes across divisions for improved decision making by internal and external stakeholders. • Organizing and conducting cross-divisional meetings and training workshops to identify and implement business process improvements and educate end users.• Liaising internally and externally with IT, Operations, Sales and Finance to finalise User Acceptance Testing (UAT) procedures and manage system implementation deadlines.

I managed the national business reporting function focused on sales, costs, operations, contractual performance and client retention strategies for the business.Major accomplishments and achievements:• Financial modelling, reporting and analysis using SAP Business Objects (BO/BI), SAP Crystal Reporting, SQL, Ms Access and Ms Excel on revenue, costs and operations.• Designing and publication of performance report packs for clients on product volumes, spend, order sizes and sources, product returns, cost savings and payment terms. • Automating reports and dashboards on products, pricing, brands, and business units.• Conducting root cause analysis using OLAP tools and drill down techniques of financial and non-financial variances in KPI's.• Presenting commentary and trend evaluations on profitability and market risks.• Assisting with the budgeting and forecasting process across the supply chain.• Providing decision support to the team leader and commercial manager on customer retention strategy, rebates, margin and consumer behaviour.• Educating stakeholders through meetings, training workshops and user manuals on new reporting tools and processes.• Liaising with Sales, Finance, IT, Operations and Marketing to drive systems improvements.

I established, managed and simplified financial and management reporting processes to improve accuracy, transparency and reduce associated administrative costs. Role highlights include:• Preparing monthly, quarterly and annual financial reporting packs for management.• Providing commentary and analysis on financial results to highlight and manage variances in company profit, cash flow, balance sheet and operations.• Finalizing bank reconciliations, general journal and ledger adjustments for preparation of financial statements.• Updating budgets, revenue assessments and cost estimates on projects to maximize profitability.• Streamline reporting processes to improve timing and accuracy of reporting.• Developing new management reports to identify business risks and recommend opportunities to stakeholders.• Effectively exercising conflict management skills to resolve escalated supplier and customer queries.• Coordinating tasks between team members to ensure timely and accurate recognition and reporting of accounting information.• Restructuring paper and electronic filing and documentation practices to reduce search time and ensure consistency in records management.

I assisted the Managing Director in updating of quarterly and monthly financial information and data transition across accounting systems.Effectively performed bookkeeping and administrative tasks including:• Finalization of quarterly Business Activity Statement (BAS) figures. • Cash and bank reconciliations, general journal and general ledger adjustments.• Payroll reporting (salaries and wages, PAYG and superannuation).• Sales and purchase invoice processing.• Uploading and allocating bank transactions to relevant accounts.• Adding, removing and reclassifying sections within Chart of Accounts.• Successfully resolving supplier payment queries and creditor reconciliations.• Managing end to end data migration of account balances from MYOB to Saasu.• Administrative duties - file organization, contact management, task management, call handling, mail handling and correspondence.

I managed audits of financial reporting information, processes, and internal controls in banking, finance, manufacturing and supply chain sectors.Successfully performed and managed:• Understanding workflows, policies and transaction processes via stakeholder interviews.• Identifying and performing risk assessment procedures based on workflow documentation.• Auditing of internal controls relating to corporate lending, retail banking, cost of sales, GST, operating expenses, payroll and superannuation through TOCs (Test of Control).• Finalizing amount and classification of profit and loss, balance sheet and cash flow statement figures through year-end adjustments. • Liaising between team members and management to meet expectations and deadlines.