Seasoned Senior Manager with over 6 years of specialized experience in managing and optimizing BPO operations, with a focus on lead generation, customer support, and process audits within the real estate and auto dealership sectors. I have successfully collaborated with prestigious clients across the USA, UK, UAE, and Australia, consistently delivering top-tier performance and operational excellence. My strategic approach, strong leadership, and dedication to continuous improvement make me a key driver in achieving business objectives and enhancing customer satisfaction.