Operations Manager
CurrentResponsibilities - Overseeing operations of all outlets in Sri Lanka to ensure compliance with company SOPs.- Identifying and implementing strategies to improve operational efficiency across all outlets.- Conducting training sessions to enhance employee skills and knowledge.- Delivering customer service training programs to elevate the standard of service.- Providing specialized coffee training to employees, ensuring consistent quality.- Conducting leadership training sessions to develop leadership skills among team members.- Developing and implementing customer service initiatives to enhance customer satisfaction.- Collaborating with cross-functional teams to address operational challenges and implement solutions.- Monitoring and evaluating customer service standards to maintain exceptional quality.- Ensuring a positive and seamless customer experience across all outlets.
