Harith Yusof Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Excelled in a client-facing role, proactively fostering relationships with clients and serving as the essential liaison between them and our software development & support team, leveraging Agile methodologies to enhance project agility and responsiveness.• Oversee the complete Software Development Life Cycle (SDLC) from business requirement analysis to deployment and maintenance, applying Agile practices to ensure iterative progress and timely delivery of software solutions.• Led the gathering of user requirements through comprehensive methods including document analysis, site visits, and workflow analysis, integrating UX design principles to ensure solutions were user-centric and aligned with client needs.• Developed extensive documentation and visual flowcharts, including Business Requirements Documents and User Manuals, incorporating UX design methodologies to enhance clarity and usability for end-users.• Employed critical evaluation techniques to assess client business processes, anticipating requirements and uncovering areas for improvement, while utilizing my background in UX design to develop solutions that significantly improved user interaction and satisfaction.• Facilitated collaboration between development teams and stakeholders, applying my expertise in Agile methodologies and UX design to negotiate trade-offs between usability and performance needs, ensuring the delivery of technically robust yet user-friendly software solutions.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Account Manager for Digital Signature and SSM Corporate Information Data projects, integrated UX design principles with Agile methodologies to enhance product usability and customer satisfaction throughout the project lifecycle.• Conducted Agile ceremonies, including sprint planning and retrospectives, focusing on UX improvements to ensure effective communication and collaboration between project sponsors, stakeholders, and development teams, thereby bridging gaps and aligning project outcomes with user needs.• Developed, maintained, and iteratively refined key project documentation (Project Charter, Stakeholder Register, and management plans for Scope, Schedule, Cost & Resource, Communication, and Risk), incorporating UX research findings to guide project direction and ensure alignment with user expectations.• Managed the project and software development life cycles with a focus on UX, working closely with stakeholders and team members in an Agile environment to monitor progress, implement user-centered design changes, and guarantee the delivery of high-quality, user-friendly products.• Played a pivotal role in User Acceptance Testing (UAT) and Final Acceptance Testing (FAT), using UX evaluation techniques to ensure the developed solutions not only met technical requirements but also delivered an intuitive and engaging user experience.• Authored commercial and non-commercial RFP write-ups, leveraging strong writing and communication skills to effectively convey the company’s capabilities in delivering user-centric solutions, underlining the commitment to enhancing user satisfaction and engagement.

Klcc, Malaysia

• Utilized expert sales techniques and in-depth product knowledge to upsell and cross-sell to both established and prospective customers, enhancing customer engagement through informative product presentations.• Trained and oversaw sales clerks to guarantee exceptional customer service, ensuring that all patrons receive prompt and knowledgeable assistance.• Collaborated with management to develop effective product advertisements, contributing to marketing strategies and promotional efforts.• Managed inventory control, ensuring accurate stock levels, timely reorder processes, and efficient inventory tracking to meet business needs.• Fostered a motivational environment for staff during peak periods, leading by example to maintain high energy and customer service standards.• Addressed customer complaints with empathy and efficiency, providing resolutions and assistance as needed to uphold customer satisfaction and loyalty.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Managed a portfolio of client accounts, overseeing social media strategy and content management for Facebook and Instagram platforms.• Coordinated weekly meetings with clients and team members to strategize on upcoming campaigns, ensuring alignment and collaboration.• Developed and maintained a Schedule Management Plan, alongside Cost & Resource Management Plans, providing weekly updates to clients to ensure transparency and project alignment.• Utilized advanced tracking systems to analyze social media campaign performance, extracting visitor data to assess effectiveness and identify opportunities for optimization.• Monitored client feedback meticulously, ensuring all requested changes were accurately incorporated and overseeing the content creation process to maintain high-quality output.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Organized due diligence in preparation for sale of business unit.• Managed a portfolio of client accounts, overseeing social media growth roadmaps, and provide strategic business plans for Facebook and Instagram platforms.• Coordinated weekly meetings with clients and stakeholders to strategize on upcoming campaigns and ensure business plans is aligned according to planning.• Developed and maintained a Schedule Management Plan, alongside Cost & Resource Management Plans, providing weekly updates to clients to ensure transparency and project alignment.• Utilized advanced tracking systems to analyze social media campaign performance, extracting visitor data to assess effectiveness and identify opportunities for optimization.• Monitored client feedback meticulously, ensuring all requested changes were accurately incorporated and overseeing the content creation process to maintain high-quality output.

Shah Alam, Selangor, Malaysia

•Coordinating and supporting various human resources activities consisting of monitoring and recording daily attendance, promoting a safe workplace environment, filtering and performing background checks for interview candidates, ensuring inventory repositories are up to date and well maintained, and Logistic planning•Facilitate workplace hazard training to program management trainee

Bachelors Of Business Administration (Hons) In Marketing, Business Administration And Management, General

Diploma In Business Administration, Business Administration And Management, General