Harith Yusof Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Excelled in a client-facing role, proactively fostering relationships with clients and serving as the essential liaison between them and our software development & support team, leveraging Agile methodologies to.
• Oversee the complete Software Development Life Cycle (SDLC) from business requirement analysis to deployment and maintenance, applying Agile practices to ensure iterative progress and timely delivery of software.
• Led the gathering of user requirements through comprehensive methods including document analysis, site visits, and workflow analysis, integrating UX design principles to ensure solutions were user-centric and aligned.
• Developed extensive documentation and visual flowcharts, including Business Requirements Documents and User Manuals, incorporating UX design methodologies to enhance clarity and usability for end-users.
• Employed critical evaluation techniques to assess client business processes, anticipating requirements and uncovering areas for improvement, while utilizing my background in UX design to develop solutions that.
• Facilitated collaboration between development teams and stakeholders, applying my expertise in Agile methodologies and UX design to negotiate trade-offs between usability and performance needs, ensuring the delivery of.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Account Manager for Digital Signature and SSM Corporate Information Data projects, integrated UX design principles with Agile methodologies to enhance product usability and customer satisfaction throughout the project.
• Conducted Agile ceremonies, including sprint planning and retrospectives, focusing on UX improvements to ensure effective communication and collaboration between project sponsors, stakeholders, and development teams.
• Developed, maintained, and iteratively refined key project documentation (Project Charter, Stakeholder Register, and management plans for Scope, Schedule, Cost & Resource, Communication, and Risk), incorporating UX.
• Managed the project and software development life cycles with a focus on UX, working closely with stakeholders and team members in an Agile environment to monitor progress, implement user-centered design changes, and.
• Played a pivotal role in User Acceptance Testing (UAT) and Final Acceptance Testing (FAT), using UX evaluation techniques to ensure the developed solutions not only met technical requirements but also delivered an.
• Authored commercial and non-commercial RFP write-ups, leveraging strong writing and communication skills to effectively convey the company’s capabilities in delivering user-centric solutions, underlining the commitment.

KLCC, Malaysia

• Utilized expert sales techniques and in-depth product knowledge to upsell and cross-sell to both established and prospective customers, enhancing customer engagement through informative product presentations.
• Trained and oversaw sales clerks to guarantee exceptional customer service, ensuring that all patrons receive prompt and knowledgeable assistance.
• Collaborated with management to develop effective product advertisements, contributing to marketing strategies and promotional efforts.
• Managed inventory control, ensuring accurate stock levels, timely reorder processes, and efficient inventory tracking to meet business needs.
• Fostered a motivational environment for staff during peak periods, leading by example to maintain high energy and customer service standards.
• Addressed customer complaints with empathy and efficiency, providing resolutions and assistance as needed to uphold customer satisfaction and loyalty.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Managed a portfolio of client accounts, overseeing social media strategy and content management for Facebook and Instagram platforms.
• Coordinated weekly meetings with clients and team members to strategize on upcoming campaigns, ensuring alignment and collaboration.
• Developed and maintained a Schedule Management Plan, alongside Cost & Resource Management Plans, providing weekly updates to clients to ensure transparency and project alignment.
• Utilized advanced tracking systems to analyze social media campaign performance, extracting visitor data to assess effectiveness and identify opportunities for optimization.
• Monitored client feedback meticulously, ensuring all requested changes were accurately incorporated and overseeing the content creation process to maintain high-quality output.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Organized due diligence in preparation for sale of business unit.
• Managed a portfolio of client accounts, overseeing social media growth roadmaps, and provide strategic business plans for Facebook and Instagram platforms.
• Coordinated weekly meetings with clients and stakeholders to strategize on upcoming campaigns and ensure business plans is aligned according to planning.
• Developed and maintained a Schedule Management Plan, alongside Cost & Resource Management Plans, providing weekly updates to clients to ensure transparency and project alignment.
• Utilized advanced tracking systems to analyze social media campaign performance, extracting visitor data to assess effectiveness and identify opportunities for optimization.
• Monitored client feedback meticulously, ensuring all requested changes were accurately incorporated and overseeing the content creation process to maintain high-quality output.

Shah Alam, Selangor, Malaysia

• Coordinating and supporting various human resources activities consisting of monitoring and recording daily attendance, promoting a safe workplace environment, filtering and performing background checks for interview.
• Facilitate workplace hazard training to program management trainee

Bachelors Of Business Administration (Hons) In Marketing, Business Administration And Management, General

Diploma In Business Administration, Business Administration And Management, General