* Involved in various projects like Organization Restructure (Roles and Profiles), Territory Management, Product Management, Data Cleansing, Web-To-Lead and forecasting.* Responsible for gathering requirements by coordinating with business analysts, developers and project managers, in order to better customize, and utilize the full functionality of the Salesforce.com CRM solution.* Interacted with various business team members to gather and document the requirements. Implemented the requirements on Salesforce.com ad Force.com IDE Plug-in using Eclipse.* Created Business Requirement document and converted into System Requirement specifications Document tying well with the design.* Analyze existing interfacing systems and understand various technologies involved.* Performed extensive System Analysis and Gap Analysis for the various business specifications.* Involved in Unit Testing for the customizations and developments done during project.* Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.* Used field level security along with page layout to manage the visibility and accessibility fields for different profiles

* Performed Administrative tasks - creating Users, Profiles, Roles, Permission Sets, Page Layouts, Record Types and configured sharing rules based on Organization Role Hierarchy.* Created custom Reports based on business need and associated them to Dashboard. * Prepared Training material and trained Salesforce.com Business users.* Imported data into Salesforce usind Data Loaded.* Added Organization-wide Email Addresses to all applicable email alerts.