-Managed social media account, which grew followers by 30% within two months, through strategic content creation.-Conducted market research to identify the ideal target audience for brand promotion.-Analysed customer purchasing behaviour to develop diverse pricing strategies aimed at expanding the market reach.-Implemented a user-generated content (UGC) strategy to drive increased engagement and brand traction.-Circulated promotional materials, contributing to a 20% increase in… Show more -Managed social media account, which grew followers by 30% within two months, through strategic content creation.-Conducted market research to identify the ideal target audience for brand promotion.-Analysed customer purchasing behaviour to develop diverse pricing strategies aimed at expanding the market reach.-Implemented a user-generated content (UGC) strategy to drive increased engagement and brand traction.-Circulated promotional materials, contributing to a 20% increase in local event participation.-Developed co-marketing initiatives, encouraging event venues to recommend this photography service to their clients, resulting in increased customer referrals and bookings. Show less

1. Responsible for documenting, analyzing and resolving issues for the internal (B2B) clients through calls, chats and emails.2. Engaging with management to discuss the weekly performance and improvements of the team.3. Working with other team members for any modifications and betterment of the knowledge base and process.4. Conducting new hire trainings and process related trainings for new joiners and team members. 5. Conducting knowledge transfer sessions with the internal… Show more 1. Responsible for documenting, analyzing and resolving issues for the internal (B2B) clients through calls, chats and emails.2. Engaging with management to discuss the weekly performance and improvements of the team.3. Working with other team members for any modifications and betterment of the knowledge base and process.4. Conducting new hire trainings and process related trainings for new joiners and team members. 5. Conducting knowledge transfer sessions with the internal team members on any process change within the project Show less

1. Resolving technical issues for clients and to act as a bridge between the technical team members and the clients.2. Responsible for creating SOP’s as knowledge articles.3. Managing the database of new joiners and leavers of the client organization.

1. Responsible for providing technical assistance related to active directory, computer systems, hardware or software.2. Responding to queries, running diagnostic programs, isolating problem, determining and implementing solution were a part my day to day activity3. Provided L2 technical guidance in activities associated with the identification, prioritization and resolution of reported problems. Activities include recognition, research, isolation, resolution and follow-up steps.