Haritha P Email and Phone Number

Currently working with the Telecom client AT&T Enhancing the Service-Now functionality by customized JavaScript code to support the new business needs.Developing and configuring Business Rules, Script Includes, UI Policies, Catalog Client Scripts and Client Scripts.Configuring of Import sets, Data source, transform maps and Transform scripts.Creation of Custom Related List, Dictionary fields.Root Cause Analysis for the incidents and interruptions in process flow and applying fix for the same within the SLA duration.Modifying the existing workflows according to new requirements.Designed and implemented scalable AWS architectures, leveraging services such as EC2, S3, and CloudFormationto optimize system performance and reliability.

AT&T Jan 2019 -July 2022Involved in the analysis of end-user requirements and business rules based on given documentationand worked closely with tech leads and Business analysts in understanding the current ServiceNowsystem.Creation of new service catalog items, order guides, record producers and modifying the existing ones as per the new requirement.Enhancing the Service-Now functionality by customized JavaScript code to support the new business needs.Developing and configuring Business Rules, Script Includes, UI Policies, Catalog Client Scripts and Client Scripts.Deployment checklist and test case document preparation.Creating groups, adding group members, and assigning roles to groups.Creating custom Tables, Fields and configuring Access Controls over them.Delivered project deliverables on time and within the agreed acceptance criteria in a hybridmethodology environment as they attempted to transition to an Agile Methodology.Worked on various modules of ServiceNow like Incident Management, Change Management andProblem Management, Service Catalog, CMDB, and Reporting. TravelersJan 2016 – Dec 2018 Developed Service Catalog items, Order guides, record producer, Variable Sets, UI Policies, Data policies, UI Actions, ACL’s, Client Scripts, script includes Business Rules. Gathered and analyzed requirements. Onsite - offshore communication and co-ordination. Created and maintained technical documentation and process map on components, bug fixes. Update set capturing and moving customizations to different instances. Having good knowledge on workflows using workflow editor. Creating custom Tables, Fields and configuring Access Controls over them.

Handling Project Financials to make sure the project is running within the forecasted budget.Assisting PM’s in Non-technical end-to end support especially in Financials. Handled Project Forecasting Vs Accruals to identify deviations if any and provided the findings to Managers with the suggestions for taking corrective measures for deviation. Ensured correct Billing is done to Clients for the work done on a monthly and weekly basis based on the agreed Project Mandates. Tracking the Sales opportunities and helping the PM’s/ Directors to make sure the Opportunities are claimed on time.Assisting the PMs in Internal/ external project audits.Coordinating with Delivery Managers/ PM’s for weekly status reportsHandling & maintenance of project specific Share point sites, thus aiding smooth reporting processHandling the coordination of Client ID creation for the offshore/offshore resources.Responsible for capturing the MOM & follow up on the closure of action Items.Responsible for Resource forecasting, Planning using Microsoft Project PlanPreparing various management reports for Director/VP’s for the weekly meeting.Coordinating with Delivery Managers/ PM’s for weekly status reports.Responsible for organizing Weekly status calls & follow up on the action items to closure

Client: Bell Mobility Financial Analyst & Business Development Support for Bell Mobility. Bell Mobility Global Project Coordinator. Worked on preparing project Financials.Organize high level meetings with VP’s and directors on the sales pipeline and drive the meetings Create, update and track prospective opportunities via PSA tool and publish reports on the same. Project Initiations and code creations Focus on the projects and effort-offshore to India SharePoint maintenance, for various projects and quality checks Forecast billable resources, thereby forecast the revenue of projects Drive the ARB (architecture review board) meetings Manage engagement description forms for projects above $ 100 K Drive deployments for various projects and account groups Direct to industry (pre-sales) activities, sharing decks to prospective customers. Setting up portfolio governance meeting and driving the same Tracking the revenue and billability of projects Maintaining the database of members and Projects Forecast expenses and revenues of projects Tracking the member utilization and pyramid-index of various account groups of BFSI vertical Ensure submission of time sheet by members to avoid revenue leakage