Nawi Saadi Travel and Tourism - Fly Dubai GSA Providing consultation to clients regarding visa requirements, application procedures, and documentation.Assisting clients in completing visa application forms accurately and efficiently.Reviewing and verifying all supporting documents to ensure compliance with visa regulations.Communicating with relevant authorities and embassy/consulate personnel on behalf of clients.Handling inquiries and resolving issues related to visa applications in a timely manner.Maintaining accurate records of client interactions and visa application statuses.

Supporting team in processing inbound and global visas by smoothly handling operational needs.Handled inbound and outbound customer calls and emails promptly and professionally.Addressed customer inquiries and issues, provided appropriate solutions and alternatives within the time limits.Keeping accurate records of customer interactions, processing customer accounts, and filing documents.Worked closely with the marketing team to create promotional materials.

Arranged potential client contacts, cultivated relationships and followed through all service needs.Handled customer complaints, provided appropriate solutions and alternatives within the time limits.Managing large amounts of incoming phone calls and generating sales leads.Maintaining a detailed record of calls and client interactions in our CRM system.Boosted revenue by bringing in and cementing relationships with new clients and optimising servicing of existing clients.

Handled outbound chats in order to rectify the delivery issues in USA.Responded to client inquires in person by phone or email in a timely and professional manner.Responded promptly to reviews on e-commerce platforms.Collaborated with the customer service team to address and resolve issues effectively.Maintained good rapport with international clients by using positive language and anticipating their needs.Offered technical support for clients on wide range of company products.Maintained good rapport with international clients by using positive language and anticipating their needs.

Promotion of AARAMBH 3.0Integrated marketing communication

Furnishing course registration assistance to students.Providing administrative support to staff, including scheduling meetings, arranging travel, and preparing documents.Assisting in the preparation of reports, presentations, and correspondence.Handling incoming and outgoing communications, including phone calls, emails, and mail.Greeting and assisting visitors, ensuring a professional and welcoming environment.Advising students on specific programs and procedures.

Reporting relevant newsEditing the content