Content Quality Specialist
Current- Collaborated with QC/QA Analysts in streamlining quality feedback and optimize operational output.
- Run reports from SQL and Excel and ability to interface with databases.
- Initiated and followed through on root cause analysis of key quality issues and work with Process Specialist to on rolling out modified.
- workflow or corrective actions where necessary
- Accomplished quality checks are in place for each activity covered by ER Team. Spot checks of data updated by RA / SRA and provided qualitative feedback.
- Be involved in policy clarification, discussion and/or review of documentation.