Content Quality Specialist
Current• Collaborated with QC/QA Analysts in streamlining quality feedback and optimize operational output.• Run reports from SQL and Excel and ability to interface with databases.• Initiated and followed through on root cause analysis of key quality issues and work with Process Specialist to on rolling out modified.• workflow or corrective actions where necessary• Accomplished quality checks are in place for each activity covered by ER Team. Spot checks of data updated by RA / SRA and provided qualitative feedback.• Be involved in policy clarification, discussion and/or review of documentation.• Coordinated activities designed to train, develop, and enhance team performance.• Provided constructive feedback and support to the RA’s & SRA’s to overcome errors.• Provided monthly report summarizing quality stats, key issues, problems, and successes.• Performed other duties from time to time that are assigned by Management.• Serve as the content expert of the team and provide internal training to broaden the team's skillset.