Haritha Mohan Email & Phone Number

Coimbatore, Tn, In

Coimbatore, Tamil Nadu, India

Coimbatore, Tamil Nadu, India

Coimbatore, Tamil Nadu, India

1. Proficient in meticulously examining and analyzing background verification reports to verify the accuracy and completeness of information.2. Adept at identifying discrepancies or inconsistencies in reports and effectively resolving issues through research and communication with relevant parties.4. Implemented rigorous quality control measures to maintain the integrity and reliability of verification reports, resulting in error reduction and improved data 5. Initiated process improvements to optimize BGV workflows, leading to increased efficiency and a more streamlined verification process.6. Maintained meticulous records of verification activities, ensuring comprehensive documentation for compliance and audit.

Coimbatore, Tamil Nadu, India

- Clients Handled - Cognizant Academy (PAN India), Capgemini, FSS|Powering Payments, Virtusa, iNautix- Led a team of 15 members in day-to-day operations, providing guidance, training, and performance evaluations to ensure optimal productivity and a cohesive work environment.- Implemented streamlined processes resulting in 90% increase in operational efficiency, reducing turnaround time for critical tasks and enhancing overall productivity.- Identified bottlenecks and inefficiencies, initiating process improvements that optimized workflow and enhanced team - Spearheaded resolution of escalated customer issues, achieving 95% reduction in customer complaints and significantly improving customer satisfaction ratings.- Implemented strategies to proactively address customer concerns, leading to enhanced relationships and increased customer retention rates.-Ensured strict compliance with SLAs and KPIs, consistently meeting or exceeding performance targets, resulting in improved service delivery and customer experience.- Produced detailed weekly and monthly reports, presenting key performance indicators and actionable insights to senior management for strategic decision-making.- Developed and delivered training programs, workshops, and knowledge sharing sessions, enhancing team competencies and skills in line with organizational objectives.

Coimbatore, Tamil Nadu, India

- Provide exceptional customer service by promptly addressing inquiries, concerns, and issues through various channels like phone, email, chat, or in-person. - Guide customers in understanding product features, troubleshooting technical problems, and navigating the company's services to ensure a seamless user experience.- Escalate complex problems to higher tiers of support or appropriate departments for efficient resolution, ensuring adherence to established protocols.- Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the company's databases or customer relationship management (CRM) systems. - Document common issues, troubleshooting steps, and best practices to facilitate knowledge sharing and improve the efficiency of future support efforts. - Engage in team meetings, contribute insights, and actively participate in training sessions to improve individual and team performance.

Bachelor Of Technology - Btech, Information Technology

Education record

Education record