Hari P Thampan Email & Phone Number

Manchester Area, United Kingdom

London, England, United Kingdom

Product and Data Quality owner of Sitetracker (Project and Asset Management software) for EV Charger Infrastructure deployment. • Involved in E2E Process creation, managing dependencies and exceptions in EV Charging deployment process. • Implemented, configured and customized Sitetracker functionalities to solve problems in- Programme Office, Delivery, and Operations & Maintenance in Project and Asset Lifecycle Management. • Building Management, Board-level and Investors reports and dashboards for C-suite (Trend Analysis, Project status, KPI, Baseline vs Progress, Asset Tracking and Inventory reporting etc) • Making data driven decisions for process improvement and Asset (EV Charge Point) tracking. • Implemented Change Management approach for Project and System level Changes and held regular Change Authority Board (CAB) meeting with Stakeholders. • Providing continued support to end users and cross-functional collaboration to integrate Sitetracker with other systems in the ecosystem.

London, England, United Kingdom

• Resolved defects and bugs in the setup and issues with new product releases and assist the customer in testing new/existing features in test environment before rolling out to production. • Trained the Customers and Account managers on new features and functionalities • Managed various stakeholders including Product Managers, Account Managers, Platform Support, and Clients to ensure Client Success and continuous improvement. • Troubleshoot complex technical incidents and business problems related to Salesforce and break them down to customers in simple terms. • Assisted customers with Data analysis, Report-building, and Dashboards in the Salesforce platform

Liverpool, England, United Kingdom

Bengaluru, Karnataka, India

Assigned to work in the Global Network Operations Center (GNOC) at the customer location- Mercedes Benz Research and Development India (Computacenter Project).Responsibilities-- Led Business Partner Firewall Change team with a structured methodology to achieve more than 95% SLA compliance each month, for over an year- Implemented firewall changes and examined firewall configurations for new security handover devices- Collaborated with various departments across EMEA region and Border Gateway SOC team to ensure only authorised changes were made to the devices- Analysed the impact of Business Partner Firewall changes and presented to the customer in scheduled meetings

Bengaluru, Karnataka, India

Assigned to work in the Global Network Operations Center (GNOC) at the customer location- Mercedes Benz Research and Development India with Computacenter.Responsibilities-- Configured, managed, and maintained Daimler's essential network devices across EMEA location- Accelerated complex issues and managed service documentation- Automated some of the monotonous tasks in Business Partner Change process using RPA automation- Collaborated with various stakeholders to ensure customers that the devices are up and running - Monitored network traffic, troubleshooted network issues, and coordinated periodic device maintenance activities

Thrissur, Kerala, India

• Managed website and e-commerce platforms’ seller accounts to monitor web analytics and internal data sources • Prepared reports and analysis to develop marketing strategies on e-commerce websites like Amazon, Flipkart, E-bay and Snapdeal. • Attended ZAK Glasstech International Exhibition as an exhibitor in December 2017.

Kochi, Kerala, India

Deepened the understanding of theory learnt-Current Transformer,Voltage Transformer,Tap changing Gear etc

Msc, Project Management, Distinction (1St)

Activities and Societies: Recipient of ULMS-Santander Bank Scholarship | Participant of the “Leaders of Tomorrow” programme, offered.

Bachelor Of Technology - B.Tech, Electrical And Electronics Engineering

Activities and Societies: • Actively involved in numerous humanitarian activities every year through out my Bachelor’s, inspired by our.

Education record