Haritharan Sankaran Email & Phone Number

Selangor, Malaysia

• Managed the ticket queue in Salesforce, addressing customer inquiries and issues via email with a focus on timely resolution and customer satisfaction.
• Handled ad hoc requests promptly and effectively over the phone or messaging systems, demonstrating strong communication skills and problem-solving abilities.
• Responded to all shipper requests, ensuring thorough communication and resolution until the issue was resolved to the customer's satisfaction.
• Managed inbound calls and requests, providing courteous and efficient service to address customer needs.
• Engaged with customers via SNS chats and messages, delivering proactive support and assistance.
• Demonstrated adaptability by quickly learning and mastering new processes, effectively handling new responsibilities and tasks as required.

Selangor, Malaysia

• Monitor, respond, and resolve Live Chats/Inquiries on Products, Orders, Refunds, and Returns/Exchanges across multiple e-commerce platforms.
• Ensure clients queries and expectations are effectively managed for optimal satisfaction.
• Assist in general administrative duties and tackle ad-hoc tasks as needed.

Kuala Lumpur, Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Selangor, Malaysia

Route Pick Up Team Leader.

Manara Worldwide

Subang Jaya

To attend complaints & queries from customer service team and hit the KPI that given.To handle the cases that has been escalated within the SLA.To provide FCR solutions to agents.Liaising with the correct channel or department to solve common issues as to avoid any dispute on upcoming days.