Haritha Reddy Email & Phone Number

- Providing enterprise-level assistance through effective coordination and collaboration with the Engineering team, Product team, and Tier 2 Technical Support team for streamlining the workflow through Agile Methodologies - Improving business relationships through effective communication with the clients and transforming the customers’ feedback into real-time conversions within the Scrum framework- Regular monitoring of the progress, removal of any impediments to the product progress and analyzing the quality of the product - Troubleshooting technical issues and resolving the faults and DB errors and proactive support even to the rolled-out new applications which includes Manual Regression Testing and Quality Assurance- Ensuring that the company’s SOP is adhered to and offering nuanced instructions & solutions to notch up the customer experience

- Writing engaging content for Blogs and Web Pages on a wide array of services that the company offers like web development services, e-commerce services, CMSs, etc. - Content for it’s subsidiary company which deals with hardware and electronic components - Press Releases and Guides - Written documentation for solution pages, and case studies- Proper requirement gathering, research, and preparing well-structured drafts consistently- Conducting simple keyword research, adhering to best SEO practices and analyzing basic content marketing metrics to generate traffic to the website - Meeting tight deadlines

Hyderabad, Telangana

- Handled the outbound marketing aspects - Cold email outreach, Social media marketing, Lead Generation via LinkedIn - Generating the content strategy and distribution aspects- Case study generation for the clients- Sitemap Generation and Website Content -Content for Knowledge base documents

Hyderabad, Telangana

- Requirements Gathering and Analysis - Project Evaluation - Hiring Associate - Project Tracking - Quality Assurance - Customer Success strategy- Support operations- Affiliate Marketing

Hyderabad, Telangana

● Handled Email copywriting for a marketing software client with a customer base of over 200k emails● Handled cold outreach for acquiring new customers ● Used Mailshake, GSuite, and Interspire with powermta to reach out to both existing and potential customers● Ran Targeted marketing campaigns on FB by interest identification and scraping the right audience ● Optimization of campaign budgets by analyzing the customer engagement metrics

Hyderabad, Telangana

- Testing for various middleware applications like RRBUS, CAM- Handled CAM (Common Authentication Mechanism) Testing where we test single sign-on between several applications of Charles Schwab with the help of SAML tokens- Handled RRBUS (Request-Reply Bus) Testing where we tested cross-application messaging with different kinds of SAML tokens with different kinds of accesses- Handled SEA (Secure External Access) Testing where we tested the external access of Schwab’s internal apps with SAML tokens