Strategy & Planning> Collaborate with network staff to ensure smooth and reliable operation of software and systemsfor fulfilling business objectives and processes.> Work with executive team members, decision makers, and stakeholders to define businessrequirements and systems goals, and to identify and resolve business systems issuesAcquisition & Deployment> Design and deploy new applications and enhancements to existing applications, software, andoperating systems.> Perform cost-benefit and return on investment analyses for proposed systems to aidmanagement in making implementation decisions.> Conduct research on software and systems products to justify recommendations and to supportpurchasing efforts.> Interact and negotiate with vendors, outsources, and contractors to secure system-relatedproducts and services. Operational Management> Gauge the effectiveness and efficiency of existing systems; develop and implement strategies forimproving or further leveraging these systems.> Propose and create system design models, specifications, diagrams, and charts to providedirection to system programmer and development teams.> Design and perform server and security audits, system backup procedures, and other recoveryprocesses in accordance with the company’s disaster recovery and business continuitystrategies.>Integrate servers, including database, e-mail, print, and backup servers and their associatedsoftware into enterprise systems.> Ensure system connectivity of all servers, shared software, groupware, and other applications.> Create and maintain documentation as it relates to system configuration, mapping, processes,and service records.> Ensure compatibility and interoperability of in-house computing systems.> Coordinate and perform in-depth tests, including end-user reviews, for modified and newsystems.>Provide orientation and training to end users for all modified and new systems

1.Install and configure software and hardware2.Manage network servers and technology tools3.Set up accounts and workstations4.Monitor performance and maintain systems according to requirements5.Troubleshoot issues and outages6.Ensure security through access controls, backups and firewalls

1.Organizing files and collecting data to be entered into the computer.2.Analyzing the data for errors.3.Reporting problems with the data.4.Accurately entering information into various computer programs.5.Keeping sensitive customer or company information confidential

Interpersonal skillscustomer service experience