 Manage daily operations of the application maintenance and support team, ensuring prompt and effective resolution of customer issues and requests. Monitor service delivery metrics, identify areas for improvement, and implement corrective actions. Serve as the main point of contact for customers, maintaining strong relationships and ensuring high customer satisfaction. Ensure the team is well-trained and equipped with necessary skills and tools. Implement best practices and industry standards in service delivery and support. Coordinate with various ERP Support Consultants, other departments, and third-party vendors to resolve issues and implement solutions. Maintain thorough documentation of support processes, incident reports, and customer interactions. Participating in the preparation for SAGA Compliance within the Functional Sector. Provide consultation and advice to clients on preparing and submitting supporting documents for audits. Offering consultation on SOP systems, including recommendations and best practices for end-to-end business processes, based on established information security practices and standards.

Implementation of full set Oracle EBS financials modules, Account Receivable (AR), Account Payables (AP), General Ledger (GL), Fixed Asset (FA) and Cash Management (CM).Support and maintenance for Oracle EBS Financial Module.

 Implementation of full set Oracle EBS financials modules, Account Receivable (AR), Advance Collection (AC), Account Payables (AP), General Ledger (GL), Fixed Asset (FA) and Cash Management (CM). Gathering user business requirements and preparing Requirement Study Document for each of modules. Prepare customization report requirement based on user needs. Perform configuration setup, Key User Training (KUT) and User acceptance Test (UAT). Support and maintenance Oracle Fusion Cloud system issues related to finance modules.

Handling Accounts Receivable and iExpense module