• Investigating risks and gaps along the verification journey of client onboarding procedure.• Assess new clients based on documentation and set threshold limits according to risk appetite. Increasing/decreasing credit limits for existing clients based on their risk-scoring and account usage. • Providing recommendations to management on improving the existing risk framework to mitigate fraud concerns, updating risk metrics periodically and working with vendors to have friction-less… Show more • Investigating risks and gaps along the verification journey of client onboarding procedure.• Assess new clients based on documentation and set threshold limits according to risk appetite. Increasing/decreasing credit limits for existing clients based on their risk-scoring and account usage. • Providing recommendations to management on improving the existing risk framework to mitigate fraud concerns, updating risk metrics periodically and working with vendors to have friction-less output on third party verification platform.• Providing recommendations to management on improving the existing risk framework to mitigate fraud.• Collaborate with the Sales team to ensure orders get through on time to limit client impact. Show less

• Investigated real-time cases, high-risk alerts, and escalations from the inbound team to identify instances of fraud and misbehavior, such as, account takeovers and abuse reports.• Detected emerging fraud trends, classifying, and reporting the same to management.• Audit of fraud processes to determine accuracy and compliance to Policy.

• Reviewed alerts, investigated accounts and leveraged open-source intelligence techniques to determine cardholder eligibility as a Politically Exposed Persons/Foreign Persons (PEP) (PEFP).• Made Suppression of Terrorism and Economic Sanctions (SOT) determinations using primary and secondary sources; as well as filing reports under FINTRAC guidelines for unusual transactions.

• Analyzing fraud and non-fraud cases for chargeback opportunities.• Decisioning Pre-arbitration, Compliance, Good-faith Collections, and responsible for progressive phases of chargeback lifecycle in accordance with Association rules and regulations.• Adhere to established departmental escalation procedures, Quality Standard Guidelines and requirements and controls in relation to PCI compliance standards.• Co-operating with law enforcement agencies.• Adept in softwares like… Show more • Analyzing fraud and non-fraud cases for chargeback opportunities.• Decisioning Pre-arbitration, Compliance, Good-faith Collections, and responsible for progressive phases of chargeback lifecycle in accordance with Association rules and regulations.• Adhere to established departmental escalation procedures, Quality Standard Guidelines and requirements and controls in relation to PCI compliance standards.• Co-operating with law enforcement agencies.• Adept in softwares like MasterCard-Connect, FDCM system, Credit Browser, IRIS and Empath.• Assessing Transaction pattern, credit-bureau profiles and ‘ANI search’ to investigate Fraudulent Applications.• Providing guidance and assistance to other Analysts by training them in technicalities required for decision making. Show less

• De-escalating high-risk calls by doing fraud analysis following existing policies and frameworks to avoid any legal or financial risk.• Pro-actively understanding if claim is an actual fraud by probing questions to determine validity of customer’s responses, and able to achieve accurate l/s reports, claims etc.• Proficient in identifying emerging fraud trends and communicating the same to managers.• Educating customers to understand the difference between fraud and dispute… Show more • De-escalating high-risk calls by doing fraud analysis following existing policies and frameworks to avoid any legal or financial risk.• Pro-actively understanding if claim is an actual fraud by probing questions to determine validity of customer’s responses, and able to achieve accurate l/s reports, claims etc.• Proficient in identifying emerging fraud trends and communicating the same to managers.• Educating customers to understand the difference between fraud and dispute, and the follow-up steps for their respective claims.• Proficient with TSYS software tools (third-party provided banking softwares) such as, TS2, TCI and TCS. Headed as one of the backup support team members for TCS launch to guide peers on the functionality of the software.• Investigating Interac transfers, payment sources and any suspicious money movement, to make sure accounts are clear of fraud and AML concerns, whilst making sure accounts are KYC compliant. Show less

• Educating customers with a know-how related to online accounting and accessing financial information.• Achieving quality service for customers by accurately assessing and responding to their needs, using sound judgment and flexibility when recommending appropriate options/solutions. The process entails identifying and resolving complaints and following a solution-oriented approach that satisfies both, the customer, and the company.• Accurately completing appropriate documentation… Show more • Educating customers with a know-how related to online accounting and accessing financial information.• Achieving quality service for customers by accurately assessing and responding to their needs, using sound judgment and flexibility when recommending appropriate options/solutions. The process entails identifying and resolving complaints and following a solution-oriented approach that satisfies both, the customer, and the company.• Accurately completing appropriate documentation for each transaction and wrap up calls by inputting data for call history, sending messages to appropriate third parties (e.g., business partners) when required, and/or initiating the necessary customer fulfillment. Show less

• Cash Handling, Overseeing deliveries and Inventory Management.• Serving customers and advising them on their purchases.• Assisting customers with any after sales service or returns.• Helping with promotions, maintaining relationships with customers and getting feedback.

• Part of the GOVERNMENT - TAS department.• Port profiling of the ports in the Western region, majorly Maharashtra. Traffic Study, financial modelling and mapping of various commodities for the same.• Assisting the nodal agencies like MSRDC with RFPs, that is, bid evaluations for an infrastructural project.

• Created and periodically updated business decks detailing all the client and business information.• Handled existing clients with the after sales services and ensuring full satisfaction and obtained feedbacks regarding the same.• Pitched various products to the clients and converted potential customers into final customers by providing the right type of business under the given investment range.• Held various business meetings, presentations and visits to the workplace for better… Show more • Created and periodically updated business decks detailing all the client and business information.• Handled existing clients with the after sales services and ensuring full satisfaction and obtained feedbacks regarding the same.• Pitched various products to the clients and converted potential customers into final customers by providing the right type of business under the given investment range.• Held various business meetings, presentations and visits to the workplace for better understanding of the clients’ business. Show less

• Advised the customers about various stocks after analyzing various companies based on the fundamentals and financials of the company.• Provided all the financial products and advised the right type of products for the investment.• Opened Demat Accounts for the customers and educated them about software so that they are well-equipped to trade and do other tasks on their own.