Harjeet Multani Email and Phone Number

Work as liaison between vendors and organization.Provides specialized consultative service and implementing, driving and maintaining vendor programs, marketing, and training.Review and negotiate terms of vendor contracts and communicate with vendors regarding day-to-day matters.Build and maintain positive relationships with vendors and monitor vendor performance.Develops and implements new products, processes, standards or operational plans that will have impact on the achievement of functional results.Extensive breadth and depth of knowledge arrived through exposure to emerging technical advancements or complex business situations.Applies a broad perspective to provide innovative solutions to a variety of complex issues.Skills: Business Development · Solution Selling · • Strategic Planning · • Team Building & Staff Training

- Responsible for managing relationships with HPE partners, developing andexecuting intelligence-based sales strategy to deliver double digit growth. - Onboarding new partners and growing existing accounts within the assignedterritory. Responsible for relationship, profitability and go-to-market strategy forkey strategic vendor. - Develop productive, professional relationships with key personnel in assignedpartner accounts.- Proactively lead a joint partner planning process to develop mutualperformance objectives, financial targets, and critical milestones.- Act as a player-coach by setting the example as an individual contributor anddriving group success.- Act as a L2 escalation point to help solve problems faster and provide bettercustomer outcomes.Projects and initiatives:- Responsible for the development and implementation of a project to adoptHPE’s new pricing program.- Negotiated vendor contract that resulted in a saving 1M over the term of agreement.- Developed an initiative to minimize company’s pricing error exposure bystreamlining operations, sales, and procurement processes. This led to adrastic reduction in errors and a significant increase in cost savings. Awards: Earned President's Club All Star Award in 2019 for Excellence in Performance

- Proven organizational, time management and investigational skills- Manage relationship with HPE partners, internal and external Teams- Develop and execute intelligence based sales strategy to deliver growth, onboarding new partners and growing existing ones.- Respond promptly, thoughtfully, and effectively to changing work environments, priorities and situations; handles multiple tasks- Handle customer inquiries and resolve highly complex support issues with the customer, associate team members to help deliver an outstanding customer experience.- Develop productive, professional relationships with key personnel in assigned partner accounts.- Proactively lead a joint partner planning process to develop mutual performance objectives, financial targets, and critical milestones.- Evaluate transactional or operational processes, formulate recommendations implement improvements to improve the customer experience, improve SLAs.

• Transactional expert and responsible for processing highly complex customer transactions.• Provide support and bridge with sales representatives to handle their special requests and inquiries• Promote teamwork.• Maintain level of product knowledge, order management system.• Respond promptly, thoughtfully, and effectively to changing work environments, priorities and situations; handles multiple tasks• Provide feedback on all procedures with suggestions for improvements• Handle customer inquiries and resolve highly complex support issues with the customer, associate team members to help deliver an outstanding customer experience.• Evaluate transactional or operational processes, formulate recommendations implement improvements to improve the customer experience, improve SLAs.• Provide training, coaching and mentoring support to other Support Associates

• Handle customer inquiries and resolve highly complex support issues with the customer, associate team members to help deliver an outstanding customer experience.• Evaluate transactional or operational processes, formulate recommendations implement improvements to improve the customer experience, improve SLAs.• Provide training, coaching and mentoring support to other Support Associates

- Produced daily, weekly and monthly activity reports and assist team manager in daily operations.- Co-ordinated the flow of information internally and with other departments and organizations.- Scheduled and confirm appointments and meetings.- Established administrative systems for process efficiency; produces correspondence and documents.- Set up and maintained database and tracking systems.- Tracked and regularly review lead and pipeline progression.- Mentor and guide a team of 8-10 employees ensuring all are trained in product knowledge and capable of performing assigned duties.- Consistently met and exceed daily team performance goals with attention to detail.- Accountable for team performance and driving numbers.- Conducted performance review and SWOT analysis for team evolutions, hence responsible for overall success of team and business.- Planned & executed all marketing promotions.- Maintained accurate information regarding the customer in the CRM Database, including details notes about conversations and proper disposition of call.- Tracked and regularly review lead and pipeline progression.

- Built strong consultative relationships approach with key client business managers and IT executives with a focus on addressing business needs.- Developed an effective pipeline of new projects and customers via strong lead creation with 100% conversion rate.- Over exceeded the lead target for consecutive quarters with high conversion and close rate.- Aggressively drove marketing promotions to open up new sales opportunities in assigned accounts.- Worked on multiple campaign to meet overall business needs.- Attended trade shows and sales conferences to maintain up to date knowledge and network with existing and new prospects.- Set up appointments for sales team in order to close deals more effectively in a timely manner.- Took new initiatives like reporting to helped team and business grow.- Achieved several recognitions for outstanding performance in business and process analysis.- Provided assistance to new hires & help them to understand and maintain targets.

- Handled customer inquiries, complaints, billing questions and payment service via phone and delivered exceptional customer service.- Responded prospects inquiries in timely manner for better customer experience.- Meet and exceed calls, AHT, sales and CE metrics on a regular basis.- Managed a high-volume workload within a deadline-driven environment.- Maintained knowledge of company’s latest and upcoming projects via attending webinar, seminars and self-learning.

- Supported clients through live chats and telephone to resolve technical issues, billing questions and disputes related to Dell desktops, laptops, printers and accessories.- Maintained detailed knowledge of company products, systems and services and applied it effectively in understanding customer problems, diagnosing equipment and offering solutions.- Answered customer's questions related to configuring Office applications & usage Troubleshoot software installation problems.- Supported customers with hardware and software issues for laptops, desktops andPrinters.- Took the initiative to working extra hours to maintain the team targets.- Achieved targets consistently. Trained team to ensure CE scores improvement.