Harjit Kaur Email & Phone Number

Northolt

• Managing the collection of rent and dealing with rent arrears• Dealing with tenant enquiries and entering data into the company database• Instructing contractors to conduct repairs• Stamping incoming post and maintaining the director’s diary • Filing, faxing, photocopying, and general administration• Ordering stationery supplies and all other office supplies

London, United Kingdom

• Allocated void properties to clients accepted as homeless• Attended team meetings, took minutes, and forwarded to senior team• Responded to emails and followed up telephone calls• Prepared tenancy agreements and arranged tenancy sign-up dates• Carried out inspections to ensure that properties were in good state of repair • Liaised with housing associations, surveyors, environmental health officers and pest control teams • Assessed suitability of accommodation in line with client needs • Wrote back to clients, solicitors, and Housing Associations in response to written correspondence• Attended Anti Social Behaviour Action Group meetings and Family Support Panels • Made referrals to Social Services and MARAC where necessary • Answered customer queries ensuring an exceptional level of customer service• Ensured that the database was up-to-date with relevant information

Westminster

Isleworth

• Supervised a Customer Services team, organise lunches and staffing solutions • Helped to motivate the team and providing them with all the necessary training and development• Worked along-side of Managers and investigated any possible problems• Merchandised with a view to maximise sales• ‘Up – Market’ product management & chasing up orders• Conducted a ‘friendly’ environment where team members can enjoy their work• Reported back to management with queries raised by team members• Analysed and investigated customer needs to deliver an effective solution • Offered an excellent and memorable customer service • Handled any general customer enquiries and complaints effectively

London, United Kingdom

• Liaised with the Home Office in respect of applications for leave to remain in the UK• Wrote to the Minister of State for Borders & Immigration in support of emergency Visa applications• Responded to correspondence in relation to local concerns such as shortage of council housing• Made representations on behalf of constituents• Talked to constituents to establishing the nature of their problem• Ensured that the House of Commons database for casework is up to date• Answered telephone calls, sent faxes and general administration

Surrey

• Analysed and investigated evidence with a view to settle claims• Obtained witness statements & responding to third party correspondence• Enrolled new clients to the ‘no win, no fee’ agreement having thoroughly explained how it works• Liaised with clients, solicitors, credit hire companies and insurance companies• Settled loss of earning claims on behalf of clients• General administration, audio typing, file handling and assisting in periods of high volume of calls• Ensured that the company database is up-to-date for the annual audit