Trained, scheduled, and mentored a team of 10+ employees, ensuring smooth daily operations and adherence to service standards.Monitored team performance, provided constructive feedback, and implemented strategies to improve efficiency and customer satisfaction.Communicated effectively with students, parents, and employees to address concerns, enhance service quality, and foster a positive learning environment.Managed inventory and administrative tasks, demonstrating strong organizational and multitasking abilities.

Collaborated with stakeholders to gather requirements, create policies, and implement process improvements, contributing to a 10% increase in operational efficiency through advanced analytical skills and expertise in networking and security.Analyzed and optimized IT systems and operations by identifying inefficiencies and implementing tailored solutions, improving system performance by 15% and reducing downtime by 10%.Provided technical support and troubleshooting for IT hardware, software, and ticketing systems, resolving 85% of escalated issues using tools like Intune, Crowdstrike, and Managed Detection and Response (MDR).GDesigned and maintained secure network infrastructures, including VLANs, firewalls, VPNs, and Active Directory, enhancing system reliability by 15% and scalability by 20%.

An entry-level private equity real estate development firm that invests in high-quality commercial and residential projects across US and Canada with an aim to create value for all the stakeholders. As of September, 2024, total development projects is 14 (5 Canada based and 9 US based).Analyzed operational program effectiveness using qualitative and quantitative methods, identifying deficiencies and recommending actionable improvements, resulting in a 20% increase in organizational efficiency.Developed and administered tracking systems to monitor workload progress and ensure compliance with deadlines and internal controls.Analyzed business and IT operations, using qualitative and quantitative metrics to provide actionable insights for optimizing performance.Collaborated with stakeholders to plan and execute solutions aligned with AI and Salesforce, resulting in a 15% reduction in customer service inquiries.Implemented centralized planning strategies to streamline decentralized mission objectives, improving overall productivity.

Developed a dispatch and invoicing application using Java, SQL, HTML, and AWS, reducing operational workload by 35% and improving record accuracy by 40%.Collaborated with leadership to refine system functionality, reducing dispatch processing time by 25% and increasing invoicing accuracy for improved cash flow management.Resolved critical software and hardware issues during deployment, ensuring 99% system uptime and seamless integration with existing operational systems.Implemented SQL-based data validation protocols, enhancing operational data accuracy by 30% and improving reliability for compliance and audit purposes.

Developed a web application using HTML, CSS, and AWS S3 to display real-time sensor data, enhancing data accessibility and supporting renewable energy research initiatives.Created a Python data processing script, facilitating real-time sensor data access for research teams and reducing data retrieval time by 40% for project evaluations.Streamlined data access by integrating data pipelines, ensuring accurate and timely information, reducing decision-making time for project evaluations by 25%.

Provided custom IT solutions for small businesses, reducing troubleshooting and setup time by 30% and resolving network issues for optimal system performance.Built custom PCs optimized for data-intensive tasks like graphic design and data processing, delivering 40% faster processing speeds for clients’ specialized requirements.Diagnosed and resolved hardware/software issues within 24 hours, providing tailored technical support and achieving high client satisfaction for ongoing service quality.

Tutored students in math and english Input and tracked student progress