Provide strategic vision and lead support to experiential education and global experience programming at one of Canada’s leading Liberal Arts faculties. Maintain and develop mutually beneficial relationships with global partners to facilitate experiential global learning opportunities for students.Assist with research, planning and coordination, development and implementation of the faculty’s strategic plan for internationalization, working closely with the Dean and Associate Dean of… Show more Provide strategic vision and lead support to experiential education and global experience programming at one of Canada’s leading Liberal Arts faculties. Maintain and develop mutually beneficial relationships with global partners to facilitate experiential global learning opportunities for students.Assist with research, planning and coordination, development and implementation of the faculty’s strategic plan for internationalization, working closely with the Dean and Associate Dean of Global and Community Engagement.Lead a small team of Global Assistants made up of work study students who form part of the Global and Community Engagement team. Responsible for preparing budgets, ensuring all study abroad programs fees are priced correctly. Also responsible for promotion and providing support to students enrolled in the unique international bachelor’s degree specializing in 12 Majors (IBA).Coordinate, and maintain and update website with information related to exchange and student abroad initiatives coordinates information about research abroad. Show less

Supervised a team of five advisers, ensuring effective delivery of student services, providing student recruitment, immigration and financial guidance to students.Advised and supported international and domestic student recruitment. Advised on financial aid, programming, welfare, and international student affairs. Provided specialized immigration advice and transition support to international students, helping them navigate their new environment.

Worked in Student Awards and Financial Aid providing financial counselling and OSAP advice by understanding student needs, reviewing and developing budgets working consultatively with students, identifying financial gaps, and communicating potential course of action for individual students.Presented information to prospective students and parents at the University Open House days in an effort to maximize student recruitment.Managed and distributed Brock scholarships, bursaries… Show more Worked in Student Awards and Financial Aid providing financial counselling and OSAP advice by understanding student needs, reviewing and developing budgets working consultatively with students, identifying financial gaps, and communicating potential course of action for individual students.Presented information to prospective students and parents at the University Open House days in an effort to maximize student recruitment.Managed and distributed Brock scholarships, bursaries and donor funds totaling over $5 million dollars. Funds are allocated respecting financial need, academic achievement, and in compliance with University guidelines.Make decisions with respect to emergency funding advances for students in dire financial need. Show less

Employed by Birmingham City University (BCU) in a dual advice role has enabled me to build up a wealth of experience which was hugely beneficial to the student advice delivery. I have invaluable and substantial experience in providing professional and confidential advice on a range of issues, this includes welfare and appeals, student finance appeals, immigration casework and access to hardship funds. My role at BCU was two-fold whereby I specialised in both Student Finance and… Show more Employed by Birmingham City University (BCU) in a dual advice role has enabled me to build up a wealth of experience which was hugely beneficial to the student advice delivery. I have invaluable and substantial experience in providing professional and confidential advice on a range of issues, this includes welfare and appeals, student finance appeals, immigration casework and access to hardship funds. My role at BCU was two-fold whereby I specialised in both Student Finance and International Student Advice. As a Student Finance Adviser I provided front line student support relating to student finance, debt and money matters. Experienced in creating budget sheets, delivering budgeting advice and sharing best practice. Furthermore I have experience of coordinating and planning University events and ensuring maximum engagement from students and enhancing the student experience.As an International Student Adviser I aided international students with all aspects of their student life. This ranged from immigration matters to a wide variety of welfare issues from extremely personal life changing matters to practical issues affecting daily life. The role requires a flexible, dynamic understanding and tolerant mind which students can rely on to help them through difficult situations. The role requires a significant amount of case work and as a result I firmly understand the procedure and formalities surrounding this type of work. I have a proven track record of maintaining accurate and detailed case notes.Birmingham City University attracts students from a diverse range of cultural and socio economic backgrounds which has given me invaluable experience of working with a broad range of students. Show less

Specialised in complaints handling, investigating a range of complex cases that had gone to the Financial Ombudsman Service who were challenging the organizations decision.Responsible for new file and information requests relating to individual customers of the organization to adjudications and final decisions.Resolved customer complaints while continuously delivering outstanding customer service. Resolved customer complaints by conducting a thorough investigation and… Show more Specialised in complaints handling, investigating a range of complex cases that had gone to the Financial Ombudsman Service who were challenging the organizations decision.Responsible for new file and information requests relating to individual customers of the organization to adjudications and final decisions.Resolved customer complaints while continuously delivering outstanding customer service. Resolved customer complaints by conducting a thorough investigation and made decisions based on the customer complaint points whilst considering all the information available to me. The outcome would either be defending the organizations position or ruling in the favour of the customer. Complied with operational risk and rigor standards in respect of protecting colleagues, customers, assets and the organization. Show less

Worked as part of the Dudley District FIF/LSC Funded Money Advice team, providing all aspects of non-judgemental money, debt and welfare advice within financially excluded areas to disadvantaged social and vulnerable groups.

Worked within Home Ownership Team, responsible for sales of new build properties, resale properties, right to acquire and right to buy properties. Responsible for accompanying prospective buyers to properties and also conducting home visits and office interviews with customers.

Worked Employee Benefits/Healthcare division, advising companies on the purchase of employee benefit products, providing professional and consistent support to existing portfolio of clients. Responsible for servicing and the renewal of client base in addition to achievement of new business and business development targets.

Liaised with customers about outstanding debts on personal loans and credit cards, with a view to rectifying arrears on overdue accounts. Negotiating was a key element as each account was reviewed and assessed on an individual basis, with good judgement needed to be applied at all times.