Harkaran Singh Email & Phone Number

Chandigarh, India

As a dedicated professional in the Success Industry, I serve as the primary Point-of-Contact responsible for managing a diverse portfolio of premium clients across multiple geographical regions on behalf of the company. My role involves:-> Conducting regular Business Reviews and Success Planning meetings with clients to gain a deep understanding of their business strategies and align our service improvement processes accordingly.-> Effectively managing and resolving escalations by fostering strong collaboration between internal teams and clients, ensuring swift issue resolution within the defined Service Level Agreement (SLA) timeframes.-> Delivering exceptional customer success experiences, building lasting client relationships, and driving our services to new heights. Together, we are redefining success in the industry.

Mohali, Punjab

-> Literally "Rocked" as a Customer Experience Specialist with help of other trainers and training leadership. -> Trained multiple new hire batches and experienced folks about Customer Experience and Product knowledge. -> Additionally, handled BQ batches and helped them to achieve their targets with regular coaching sessions. -> Handled and moved 40+ training batches from Training to Production phase. -> Successfully completed multiple projects driving various WIGs (Wildly Important Goals) like NPS, sales, conversion, and language & behavior.

Mohali

-> Been a part of a great Global company as a "Guide" to the customers. -> Had a great experience being a part of a new project especially when you have already set a standard, and go on to develop another more significant standard. -> After learning some great product knowledge combining with previous experience, got promoted as a Trainer.

Chandigarh Area, India

-> Experience in handling Escalation calls from customer and technicians -> Learnt Floor Management and Service Level Management during job tenure. -> Deputed to other location to expand the process. -> Publishing day to day reports to ensure agents' performance.

Chandigarh Area, India

-> Joined as Junior Analyst for Pilot batch of the Process. -> Used to handle Outbound and Inbound calls for technical support for technicians and customers. -> Later, promoted as Subject Matter Expert after 5 months for handling Escalation calls and technical assistance.

Bachelor Of Technology (B.Tech.), Computer Science Engineering

Activities and Societies: Bhanghra, Malwai Gidha, Participation in various events/parties Bachelors of Technology in Computer Science.

10+2, Non Medical

Activities and Societies: Interhouse Football 10th and 10+2