Harkaran Singh Email & Phone Number

Toronto, On, Ca

• Primed Base Management Program for business security customers to build customer lifecycle management process and increase revenue through campaigns, cross-selling and technology upgrades• E2E enablement of TELUS Smart Home and Business Security value chain for new products and services launch

Toronto, Canada Area

• Co-primed $62 M BCX Credit Reduction Program aimed at reducing Controllable Credits for business customers• Led process improvement initiatives to reduce Wireless Credits and improve process efficiency• Led Credit Forums with Sales & Marketing, Care and Finance stakeholders, to provide updates and drive initiatives• Responsible to manage the ‘Care to Reduce Credits’ program and awards campaign designed to incentivise managers and agents• Responsible for strategizing all… Show more • Co-primed $62 M BCX Credit Reduction Program aimed at reducing Controllable Credits for business customers• Led process improvement initiatives to reduce Wireless Credits and improve process efficiency• Led Credit Forums with Sales & Marketing, Care and Finance stakeholders, to provide updates and drive initiatives• Responsible to manage the ‘Care to Reduce Credits’ program and awards campaign designed to incentivise managers and agents• Responsible for strategizing all aspects of 2017 Credits Program including target setting and alignment with Care & Marketing directors, planning awards campaign and communication model Show less

Delhi Area, India

• Responsible for end-to-end execution of Continuous Improvement projects, from identification, project scoping to implementation• Trained and mentored Six Sigma Green Belts in delivering projects to drive process efficiency • Coached assistant managers to embed RCPS culture within the business• Drove Lean sustenance by implementing 100-day plans through business SPoCs• Responsible for Project Management during all phases of automation projects, from requirement gathering to UAT… Show more • Responsible for end-to-end execution of Continuous Improvement projects, from identification, project scoping to implementation• Trained and mentored Six Sigma Green Belts in delivering projects to drive process efficiency • Coached assistant managers to embed RCPS culture within the business• Drove Lean sustenance by implementing 100-day plans through business SPoCs• Responsible for Project Management during all phases of automation projects, from requirement gathering to UAT & go-live• Represented CI team in Quality & Business Excellence Committee meetings involving Quality leads from all businesses• Led the Quality Skill Assessment program to create quality professionals in the organization Show less

Gurgaon, India

• Facilitated process re-designing sessions to identify CI opportunities and develop ‘future state’ plan• Conducted project analysis using structured analysis techniques and analytical tools like Minitab• Partnered with the business to review processes and identify process improvement opportunities• As Lean Change Agent, responsible for end-to-end deployment of Lean• Led the designing of ‘GuruQ’–an e-learning platform for Quality tools which won the Golden Peacock Award•… Show more • Facilitated process re-designing sessions to identify CI opportunities and develop ‘future state’ plan• Conducted project analysis using structured analysis techniques and analytical tools like Minitab• Partnered with the business to review processes and identify process improvement opportunities• As Lean Change Agent, responsible for end-to-end deployment of Lean• Led the designing of ‘GuruQ’–an e-learning platform for Quality tools which won the Golden Peacock Award• Liaised with technology and business to deliver automation and system based solutions• Ensure usage of Lean tools like skills matrix, training plan etc by conducting regular process confirmations Show less

Gurgaon, India

• Responsible for Conception, Design & Implementation of Material Supply System & Logistics at MSIL• Studied the Material Supply systems (MSS) being practiced at MSIL• Identified guidelines and fundamental principles for developing a seamless and lean Material Supply system• Designed a robust model for MSS Design for a new Greenfield project

Master Of Business Administration (Mba), Operations

Activities and Societies: Core Team Member, Sanskriti, Cultural club, MDI, Gurgaon (2009 – 2010) – Active member of Event management team

Bachelor Of Engineering (B.Engg.), Electronics And Communications