Harkesh Kumar Email & Phone Number

Noida, Uttar Pradesh, India

Leading overall Quality of product for PUD/Refurb/Online Sale/Offline Sale materials at WH.A Lead role in PUD project (Pickup & Drop Service) department set up of Fireboltt company & successfully start.Coordinate with plant for refurbished material rejection and sharing rejection data for further improvement.DOA Handling (FK/Amazon Co-ordination for DOA reduction/improvement) Handling PDI (Pre dispatch Inspection) team to control the field escalation.Managing Cannibalization tasks & Part handling to fulfil the demand of PNA calls / Inventory Management.Completing the material quality check (PUD, Refurb, Import) within the TAT.Process Improvements, Training, Audit, Problem Solving, Team Coordination.Preparing the weekly and monthly reports on quality rejection and improvement, and discussing future action plans with upper management to achieve better results.Preparing SOP/Process note for Quality & Service process.

Gurugram, Haryana, India

3PL Handling. (Aftersales – Spare Parts Warehouse / Technical Validation team)Vendor Management (3PL/QC Validation Partners/Factory/Service Partners)Providing technical support / process to 3PL quality team for execution.Handled IQC, RQC, OQC, & Feedback analysis section Area in SPL WH (TV/Mobile & Other Electronics Gadgets).Closure of returns material within defined TAT.Rejection Process Notes /Debit notes / Rejection Penalty Recovery from ASP’s.DOA Handling (HQ/FQC Co-ordination for DOA reduction/improvement) RMA Activities (Supplier Co-ordination for FOC/Debit notes against failure)Factory Audit for rejection reduction/improvement.Cannibalization tasks handling. Handling logistic issues from end to end, ensuring a 24 hrs 100% closure rate.Managing Weekly Good Inventory Audit at WH to reduce the Field error & Quality checking on EWP (Early warning process).Responsible for increasing productivity through combined work processes, removing non-value-added processes & process improvements.Implement technical ideas/ method to improve quality of import critical components. (Exp. Box condition. packing style etc.)Service Centre Audit / training for IW/OOW consumptions.7 QC TOOL / 5S / 3R.Responsible for Internal Audits / Vendor visit

Gurgaon, Haryana, India

Handled Overall IQC, RQC of ASC Return, Import & Local Vendor Suppliers materials in SPL WH (Mobile & TV)Responsible for NPI, Product release verification & release report of new models.To look for continuous improvement and reducing rejection & in-house reworking process.Prepare the common parts identification report through MBOM & EBOM of every new product.Spare Part Code Creation in SAP & Releasing SPL (Spare Price List) in Field. Handling Technical Support team and Provide technical support (Software & Hardware) to all India ASP/ASC’s via mail & over the phone.Trained the new engineers and explain 5S, CAPA & Technical protocols clearly and efficiently.Arrange the testing samples for ODM to analysis the major issues of field & take follow up with ODM to resolved field issues.To keep eye on product failures reported from field and feed product testing team about Epidemic issues if any & report to higher management.Visit ASP/ASC’s to check working environment like (ESD compliance, tool kit, engineer knowledge & Necessary stuff etc.) sated with new hire processing and existing training programs.

Noida, Uttar Pradesh, India

Worked in Nokia division with deep knowledge of Nokia mobile phone trouble shooting, Schematic diagrams, software & hardware and BGA level repairing.Used critical thinking to break down problems, evaluate solutions and make decisions.Maintain the targets of production following KPI.