Harkinder Kaur Email & Phone Number

Melbourne, Victoria, Australia

In Partnership with The University of AdelaideKey Responsibilities:●Work with agility to support students across multiple partnerships, with a primarygoal to promote continuous study to achieve graduation in a timely manner,identifying students at risk of failing to achieve their study goals and providingeffective interventions● Support and coordinate workloads across the portfolio of students, delivering highlevels of proactive outbound communication to promote… Show more In Partnership with The University of AdelaideKey Responsibilities:●Work with agility to support students across multiple partnerships, with a primarygoal to promote continuous study to achieve graduation in a timely manner,identifying students at risk of failing to achieve their study goals and providingeffective interventions● Support and coordinate workloads across the portfolio of students, delivering highlevels of proactive outbound communication to promote continuous study andprogression to graduation. Key communication methods include phone, email andSMS● Lead by example, acting as a role model to inspire a high-performance teamenvironment, motivating team members to overcome challenges and deliver on KPIs● Assist the Student Success Management team to foster a culture of professionaldevelopment for all existing team members, maintaining an effective information andprogression service by identifying training needs, developing and producing guidancenotes alongside proactive and reactive coaching● Consistently achieve team annual and teaching period student retention targets whilemaintaining high professional standards with a commitment to student satisfaction,by ensuring delivery balancing empathetic pastoral support and active promotion ofprogression● Manage student escalations promptly and effectively to ensure high retention rates● Ensure a positive working culture and team collaboration, supporting on teambuilding activities to maintain and develop working relationships● Ensure detailed and accurate student records are kept by yourself and Advisors onour customised Salesforce CRM system● Be a supremely positive advocate for change● Operate in conjunction with equivalent Student Success Retention Executives todeputise for Team Leaders or a Student Success Manager in their absence,undertaking their day-to-day tasks as required● Demonstrate our Boundless Learning Values and act as a Brand Ambassador. Show less

Melbourne, Victoria, Australia

Key Responsibilities: 1. Act as the first point of escalations for Advisors, problem solve and lead action that reachesresolution quickly.2. Manage and delegate workload of student Cases. Be an expert in business processes (e.g.Operational Plan, data entry).3. Provide training and coaching to team or individual Advisor to the continuousimprovement of team performance.4. Support the onboarding and training of new staff.5. Assist with performing Advisor… Show more Key Responsibilities: 1. Act as the first point of escalations for Advisors, problem solve and lead action that reachesresolution quickly.2. Manage and delegate workload of student Cases. Be an expert in business processes (e.g.Operational Plan, data entry).3. Provide training and coaching to team or individual Advisor to the continuousimprovement of team performance.4. Support the onboarding and training of new staff.5. Assist with performing Advisor activities during peak periods (e.g. peak enrolment period).6. Support the Team Leader, or equivalent, in managing staff, training, reporting, operations andescalations.7. Maintain up-to-date resources that support Advisor day-to-day tasks.8.Develop training content in accordance with Team Leader and business requirements.9. Proactive collaboration with Student Success Information team on achieving Student Successfunctional objectives.10. Active collaboration with other cross functional teams including, but not limited to Student Acquisition, Academic Services, Learning Design & Development, Training & Quality and Marketing, toachieve continuous performance improvements in student retention and student experience. 11. Provide insights on team performance to inform trends, issues, and opportunities. Show less

Melbourne, Victoria, Australia

In partnership with The University of Adelaide Responsibilities:1. Promote continuous study to achieve graduation in a timely manner, identifying students at risk offailing to achieve their study goals and providing effective interventions2.Consistently achieve personal annual and teaching period student re-enrolment targets whilemaintaining a commitment to the ideal student experience3.Deliver high levels of proactive outbound communication to promote continuous… Show more In partnership with The University of Adelaide Responsibilities:1. Promote continuous study to achieve graduation in a timely manner, identifying students at risk offailing to achieve their study goals and providing effective interventions2.Consistently achieve personal annual and teaching period student re-enrolment targets whilemaintaining a commitment to the ideal student experience3.Deliver high levels of proactive outbound communication to promote continuous study andprogression to graduation. Key communication methods include phone, email and SMS4.Identify barriers and risks to continuous study and recognise opportunities to increase studentengagement, utilising online tools and signposting to support services to meet individual students’requirements5. Achieve high levels of student satisfaction and an on target, positive Net Promoter Score from yourstudent base by balancing empathetic pastoral support and active promotion of progression6. Develop and maintain trusting relationships with a student base, supporting early in their transition toonline study and at set milestones throughout their study journey7. Establish and maintain excellent relationships throughout the Student Success team, sharingknowledge and experience to ensure a high standard of service is maintained8.Help to develop effective processes to ensure a proactive approach to student support, progressionand retention9.Record data and student communication accurately to monitor student cases, progress andresolutions10. Maintain detailed and accurate student records on our customised Salesforce CRM system11. Act as an ambassador in representing the Student Success team on projects to evolve the teamapproach12. Administrative task that includes processing Leave of Absence, Discontinuation of Program andDeferral applications Show less

Melbourne, Victoria, Australia

Professional Year Program-ACS & APYP

Melbourne, Victoria, Australia

In Partnership with University of Sunshine Coast and Federation UniversityResponsibilities:1. Acting as Australian Technical & Management advocate, answering the student enquiries2. Handling Student Welfare enquiries & Handling student support email address3. Keeping the record of student communication on RTO manager and share point4. Handling the student enquiries over the counter and over the phone as well5. Helping team in Event Management and covering reception… Show more In Partnership with University of Sunshine Coast and Federation UniversityResponsibilities:1. Acting as Australian Technical & Management advocate, answering the student enquiries2. Handling Student Welfare enquiries & Handling student support email address3. Keeping the record of student communication on RTO manager and share point4. Handling the student enquiries over the counter and over the phone as well5. Helping team in Event Management and covering reception when required6. Preparing study plans of students and assisting in course planning7. Filing and archiving of site monthly folders8. Maintaining Students data on RTO, making different reports for course planning officer and for highermanagement9. Assisting in Enrolments (USC and Federation University)10. Adhering to schedules by being reliable, punctual, and ready to handle students at commencementof study11. Dealing with timetable queries12. Fees follow ups with USC and FedUni students & Handling Welfare and Grievance queries Show less

Melbourne, Australia

Responsibilities:1. Assisting with setting-up examination venues by laying out stationery, equipment, and examinationpapers in accordance with strict procedures2. Assisting candidates prior to the start of examinations by directing them to their seats and advisingthem about possessions permitted in examination venues3. Checking attendance during examinations recording details of late arrivals and early leavers andcollecting scripts from early leavers4. Escorting… Show more Responsibilities:1. Assisting with setting-up examination venues by laying out stationery, equipment, and examinationpapers in accordance with strict procedures2. Assisting candidates prior to the start of examinations by directing them to their seats and advisingthem about possessions permitted in examination venues3. Checking attendance during examinations recording details of late arrivals and early leavers andcollecting scripts from early leavers4. Escorting candidates from venues during the examinations as required, and supervising candidateswhilst outside examination venues5. Supervising candidates leaving examination venues, ensuring that candidates do not removeequipment or stationery from the venue without authorization and ensuring that candidates leavevenues in an orderly and quiet manner6. Collecting and collating scripts at the end of the examination in accordance with strict procedures Show less

Melbourne, Australia

In Partnership with Federation UniversityResponsibilities:1. Enrol commencing and continuing students3. Add their personal information to ATS(Timetable)4. Accurately checking all enrolments online5. Create reports on daily basis6. Discuss errors with the Program contact officer

Master'S Degree, Accounting And Finance

Master'S Degree, Business/Commerce, General

Bachelor Of Commerce - Bcom

Account, Finance And Commerce