• Managed and lead a team of administrators by assigning daily/special tasks to each team member and provided support by answering any questions using problem solving skills• Presented, planned, and took action for team building strategies such as google review recognition, team games, and yearly holiday parties• Created status reports every week to discuss the progress of each administrator and on-going projects• Trained new employees for 1 week by following an onboarding checklist• Communicated professionally when answering phone calls on Dialpad Software and answering emails on Roundcube Webmail/Gmail• Showed excellent organization skills throughout all of my tasks using checklists on excel and notepad• Made decisions on which First Aid/CPR courses should be opened/closed for specific days/locations on Shopify• Processed orders and rescheduling/upgrading fee for clients using Dialpad, Shopify, and Toronto First Aid/Life Preservers First Aid website• Sent invoices to clients using Shopify• Contacted participants by calling, emailing and/or texting to move them out of the class due to cancellation and rescheduled them based on their availability• Requested and sent certificates to large group clients up to 50 participants

I opened and set up workplace in the morning. I conducted searches and creation on Tracker Database. I prepared and processed documents to office standards. I received and retrieved telephone messages. I answered phone calls and forwarded to the appropriate staff member and answering emails. I maintained schedules for recruiter's interviews via MS Outlook. I communicated professionally and efficiently. I collected time sheets from our employees. I sent necessary MS tests (and personality test) to candidates. Other administrative duties and projects were assigned to me such as editing resumes, creating applications, prepping documents. I handled documents, reviewed files, and filed based on the standards and procedures. I provided assistance for staff. I maintained office equipment and supplies such as photocopiers, printers, faxes and furniture. I managed and ordered stationery stock and printing requirements tools. I created contracts for clients and candidates whether it is for a new candidate starting a new job or extending a contract. I provided elementary information to callers where it was appropriate. My biggest accomplishment in this role was when edited resume and became the main administrator that helped anyone with their administrating needs no matter what role it was.

During my time at this company, I showed excellent communication skills by greeting visitors, speaking over the phone and emailing clients. I also organized files such as applicants' forms and documentation. I managed the Bullhorn Software to organize, track, and file each candidate that are working from us and added walk-in applicants. I fulfilled clients' needs for what kind of workers they need. I scheduled in candidates to their work of interest. I maintained customer service by continuously communicating with the client and candidates with check-ups. I managed all social media platforms, such as Facebook, Indeed, Jobillico, Twitter, and LinkedIn by posting jobs and related articles. I created many Excel file sheets to organize, record, and track information, I handled Marketing by cold calling/emailing. And finally, I provided people with information of what we do and answered their questions during job fairs. My biggest accomplishment in this role was when I interviewed potential clients and handled the administration work as these were my biggest strengths while I was working here.

During my time here, I have experienced calling candidates and scheduling interviews; interviewed potential candidates; using recruit.zoho.com; conducted a presentations about Merit Services and what we can do better (marketing plan); sent e-mails to candidates regarding the position and scheduled interviews; kept in touch with our clients by emailing them; created and posted job openings based on the client's information about the job on Facebook, Indeed, and LinkedIn; and prioritized many tasks. My biggest accomplishment in this role was when interviewed potential clients and handled the administration work as these were my biggest strengths while I was working here.

My responsibilities were to; welcome each client that walks in the store and talk about our promotion, help clients fulfill their needs by showing the item they are looking for, giving recommendations through a fashion point of view, help clients in the fitting room, cashing out clients, and organizing and cleaning the store. I have also trained new employees. My biggest accomplishment in this role was when organized and cleaned up clothing and took care of customers in the change room as these were my biggest strengths while I was working here.

My responsibilities were to; welcome each customer, serve customers frozen yogurt, handle cash register, prepare toppings (cut fruit and refill containers), make frozen yogurt, answer phone calls professionally, and train new employees. I achieved my Food Handler Training Certificate for this position.