5 years of experience managing high-quality and fastfood restaurants. Ability to train staff to the supreme quality of customer service, ensuring increased customer satisfaction, reduced staff turnover rates, and a rise in sales through upselling/suggestive selling techniques. Looking to use my strong leadership skills and proven track record of assisting restaurants/companies achieve new levels of profitability and efficiency for your establishment. A proven leader with deep expertise in operations, production, retail, customer relations, branding, people and training management, I quickly adapt to new opportunities and changes in the business world, a motivated individual in learning new skills.Entrepreneurial attitude, dynamic, motivated and grounded in achieving set goals and even the unachievable through smart analysis and team collaboration. I consistently demonstrate a can-do attitude and embrace challenges or opportunities presented to me. Key Competencies:1. Leadership and Training/PeopleManagement2.Accounting3. Internal Auditing4. Business Strategy5. Operational Strategy6. Change Management7. Communication and Negotiation8. Retail and luxury9. Branding10. Cashiering11. Management12. Office and Administrative assistant13. Data encodingTechnologies:1. Microsoft Words/Excel/Powerpoint/Publisher2. WordpressKey Achievements:-Management with 120 service crews and 340,000 CAD monthly sales-Achieved 40% increase of crew productivity as a training manager-Increased sales during lean months to 50,000CAD by studying and making the PAC the top priority-Reduced labor costs by 20% -Reduced daily raw waste by 35%Please contact me at harleyvbiala@gmail.com to find out how I might contribute and add value to your organization.