Harley Cummings Email and Phone Number

Used listening and problem-solving skills to handle irritated customers, conflicts, and difficult solutions.Maintained a strong knowledgebase of product options and sales promotions to better serve each customer.Answered an average of 50 calls and emails per day, responding to customer inquiries, resolving problems, and informing customers about new products.Assisted members in resolving account, service, and system issues by educating members on required forms and technical processes.Maintained customer loyalty by providing fast, friendly, and knowledgeable service for routine questions and complaints.Provided exceptional customer service to differentiate and promote the company's brand.

Assisted in organizing and planning work related eventsAnalyzed documentsProcessed payments and keyed them into the systemProvided support to the Community Relations supervisorAssisted in preparing documents for board meetingsVolunteered at various community eventsAssisted at events Carroll EMC participated in around the community

Guided both FOH and BOH employees through daily tasks and kept track of their progress throughout the day.Maintained a safe working environment by adhering to all safety procedures, policies, and regulations.Provided on-the-job training and delegated daily tasks and responsibilities to new employees.Assist with a variety of financial tasks, including cash handling and deposit preparation.Assigned daily employee tasks and kept track of their progress.Devised effective work schedules for each team member to meet deadlines and staff shifts appropriately.Devised incentive programs and competitions to encourage and reward high-performing employees.Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.Handle customer complaints about food service.Remained calm, collected, and logical to identify and implement the best solutions during stressful situations.Planned and adjusted daily shift needs based on seasonal, weekly, or hourly business demands.