Harley Alexander Email & Phone Number

Colorado Springs, Colorado, United States

• Resolved hardware, software, and network issues on Windows- and some Linux-based machines, ensuring customer needs were met and the reputation of the shop was maintained.• Removed malware, viruses, and other security threats, ensuring the protection of customer data.• Collaborated with team members to share knowledge and expertise, contributing to a supportive and collaborative work environment.• Maintained accurate and detailed records of repair activities, including problem descriptions, solutions implemented, inventory used, and customer interactions to facilitate future reference.• Performed hardware repairs and upgrades on faulty components such as motherboards, CPUs, GPUs, RAM, PSUs, NICs, drives and other parts, ensuring customer money was spent correctly to achieve goals.• Performed data backup and recovery operations, safeguarding critical files and documents for customer loyalty and trust.

Colorado Springs, Colorado, United States

• Expedited customer service for remote attendees during corporate events by resolving authentication, connectivity, and other access issues, enabling them to rejoin critical meetings swiftly.• Selected for additional responsibilities, providing initial and refresher training for other contractors on similar technical tasks, fostering a skilled and efficient team.• Equipped clients with technical knowledge and troubleshooting skills through training on computer specifications, microphone & video setups, basic network troubleshooting, and lighting requirements, ensuring their production readiness.• Led virtual meetings and facilitated discussions across platforms like Skype, Teams, Zoom, and custom platforms ensuring smooth communication and collaboration.• Monitored client goals and progress across various platforms (O365, Slack, Jira, Asana) for efficient project management.

Colorado Springs, Colorado, United States

• Provided duct cleaning and maintenance services for residential, commercial, and industrial clients, enhancing indoor air quality and system efficiency.• Effectively troubleshot customer issues, delivering solutions and providing preventative maintenance guidance to improve customer satisfaction and system longevity.• Ensured efficient service operations through inventory management and financial transaction processing.• Demonstrated versatility and problem-solving skills by successfully completing various repair and maintenance tasks, including welding and electrical work, contributing to overall team efficiency.

Colorado Springs, Colorado, United States

• Provided comprehensive HVAC services, including commercial/residential installation, maintenance, and repair, ensuring optimal system performance and customer satisfaction.• Maintained timely and efficient service delivery through effective forward planning and time management, optimizing operational efficiency.• Demonstrated strong customer service skills by addressing client inquiries and resolving issues promptly, fostering customer loyalty and positive brand reputation.• Managed inventory and financial transactions, including cash, check, and card payments, ensuring accurate record-keeping and financial accountability.

Colorado Springs, Colorado Area

• Successfully managed and grew a landscaping business, delivering exceptional outdoor spaces for over 100 residential and commercial clients each season.• Developed and implemented effective training programs, resulting in a high-performing team capable of handling diverse landscaping projects.• Ensured seamless business operations by maintaining meticulous financial records, adhering to strict OSHA and labor law regulations, and fostering a compliant work environment.• Optimized operational efficiency by implementing streamlined processes and leveraging industry best practices.

Colorado Springs, Colorado Area

• Managed operations encompassing compliance, scheduling, inventory control, conflict resolution, and client relations, ensuring efficient and smooth business processes.• Developed and delivered training programs, providing on-the-spot corrections during periodic inspections to enhance staff competency and maintain high-quality standards.• Provided on-site support for diverse issues across 60+ locations, ranging from Monument to Pueblo, utilizing a company vehicle (SUV) to ensure timely and efficient client service.• Granted access to Sensitive Compartmented Information Facilities (SCIF environments) while directly supporting VVIP clients at the Space Foundation Space Symposium, demonstrating exceptional security clearance verification procedures through JPAS.

Ft. Carson, Colorado

• Led a team of 7 soldiers as their Non-Commissioned Officer (NCO) both overseas and stateside, ensuring their well-being, training, and accountability for mission success.• Bridged communication between the unit's artillery needs and command, facilitating effective and timely fire support.• Successfully executed over 200 fire missions in diverse environments and climates, demonstrating exceptional artillery expertise and contributing to mission accomplishment.• Utilized radios to establish seamless communication with various entities including Fire Direction Center (FDC), naval units, and aircraft, ensuring coordinated operations.

Bachelor Of Science - Bs, Computer Engineering (Cybersec Focus)

The Computer Engineering curriculum comprises several main components which provide a foundation for understanding computer engineering.

Aos Computer Network Systems Technician: Administration, Information Technology Project Management

Aos Refrigeration And Hvac Technician, Hvac/R

Full Stack Web Development Certification, Computer Software Engineering

Associate Of Arts And Sciences - Aas, Aas Diesel Technology