Harley Ricketts Email & Phone Number

Remote

Participating in a comprehensive program consisting of instructor-led ServiceNow training classes, hands-on projects, self-paced learning through Now Learning, and military transition assistance. Current completions include:✦ ServiceNow Certified System Administrator (CSA)✦ IT Service Management (ITSM) Fundamentals✦ Scripting in ServiceNow Fundamentals✦ Flow Designer Fundamentals✦ Integration Hub Fundamentals✦ Associate/Practitioner/Professional Technical Project ManagerTo be completed by the end of program:✦ ServiceNow Platform Implementer✦ Strategic Portfolio Management (SPM) Implementer✦ Application Development Fundamentals✦ ITSM Implementer

Greater St. Louis

Leads and advises 1,000+ cross-functional aircrew personnel with multiple specialties, including operations, personnel management, and policy/guidance, in collaboration with an external team of government employees across 16 locations. Directed resource allocation, workforce planning, and operational readiness. Led efforts to ensure staffing balance, validated workforce requirements, and streamlined career development processes to enhance organizational efficiency.✦ Developed an advanced, integrated reporting solution that consolidated data from four systems, addressing the sunsetting of a key manpower system. This solution, implemented across 9 Major Commands and benchmarked across the Air Force aviation community, saved 2,500 hours annually and streamlined operations for greater productivity.✦ Identified a 35% workforce imbalance across 3 locations and spearheaded a project to realign staffing, saving over $100,000 by leveraging regulatory guidance for mandatory moves. Coordinated efforts across 3 organizations and multiple stakeholders to ensure efficient execution.✦ Implemented monthly alignment meetings across multiple departments to increase transparency and foster collaboration, ensuring all team members were informed of critical updates and operational changes.✦ Directed operations across 7 geographically dispersed operational divisions, leading 62 senior managers in implementing an organizational restructuring for 2,000+ personnel. This transformation enhanced agility, adaptability, and overall success while expanding the team's skill set to meet broader organizational objectives.✦ Led efforts to prepare the organization for high-stakes, competitive environments by streamlining functional roles, reallocating key personnel to critical positions, and addressing workforce shortages. This ensured business continuity, operational stability, and retention of top talent during a pivotal restructuring period.

Led a team of 146 personnel, overseeing their deployment and operational readiness in support of global logistics and mobility operations. Directed organizational policy, training programs, and operational management. Delivered high-impact solutions in complex, dynamic environments with a focus on operational excellence and team development.✦ Led a project to implement a new deployment model across multiple teams, organizational levels, and external stakeholders, improving operational alignment and readiness. Facilitated cross-departmental collaboration, developed deployment protocols, and delivered a successful plan that set the benchmark for Air Force flying units, shaping future operational strategies.✦ Collaborated with senior leadership to address critical capability gaps, securing 27 additional medical positions across 9 units, which improved operational readiness and enhanced support capabilities during remote operations.✦ Increased individual productivity of employees by developing fair, transparent, and timely human resource recognition and development programs while managing employees related to cost, schedule, quality, and risk management.✦ Directed operations for 146 personnel during a 6-month deployment, executing over 500 combat missions, delivering 13 million pounds of cargo across 7 regions.

Joint Base Mcguire-Dix-Lakehurst, Nj

Senior Enlisted Leader responsible for ensuring the squadron is poised to execute the Air Force and Air Mobility Command's priority to build partnership core function by assessing, training, advising, assisting, accompanying and equipping partner nations while supporting the strategic initiatives of Combatant Commanders.

Andersen Air Force Base, Guam

Led a specialized team of professionals tasked with executing global contingency operations, including rapid deployment and logistical support for high-priority missions. Provided strategic guidance and mentorship to the organization, ensuring operational readiness and the seamless execution of missions under challenging conditions. Directed policy, training, and personnel management to support the unit’s ability to respond to international crises, leveraging a proactive leadership approach to drive team success and mission completion. Played a key role in developing innovative processes to enhance team performance and improve mission outcomes, while ensuring the personal and professional development of team members.✦ Directed a multi-year initiative transforming the Pacific contingency response forces posturing; coordinated with senior leadership, external stakeholders, and secured additional resources from other regions, enhancing operational readiness.✦ Developed a comprehensive training program to onboard new unit members, ensuring a smooth integration and enhanced readiness for Presidential support missions.✦ Refined planning and operational procedures for Presidential support missions, reducing team size requirements 15% and coordinating with partner nations to secure support equipment from local economies at mission locations.

Joint Base Charleston, Sc

Joint Base Charleston, Sc

Scott Air Force Base, Illinois

Scott Air Force Base

Altus Air Force Base, Ok

Altus Air Force Base, Ok

Altus Afb, Ok

Joint Base Mcguire-Dix-Lakehurst

Joint Base Mcguire-Dix-Lakehurst

Charleston, South Carolina Area

Operates & maintains electronic warfare systems on cargo aircraft. Analyzes equipment operating characteristics to isolate malfunctions in avionics systems, integrated test systems built-in-test (BIT), multiplexed data bus systems, recording systems, video display systems, mission computer systems, electronic warfare (EW) systems, & sensors. Diagnoses malfunctions using technical orders, schematics, wiring diagrams, integrated test systems & other test equipment. Removes, replaces, & repairs faulty system wiring, electrical connectors, antennas, transmission lines, & multiconductor cables. Updates operational logs, inspection records, aircraft forms, & automated maintenance systems. Performs & supervises alignment, calibration, & boresight of avionics systems. Uploads ground maintenance & operational software. Performs off equipment maintenance on selected avionics & maintains peculiar support equipment (SE). Inspects & evaluates aircraft maintenance activities. Inspects & verifies operational status & configuration of avionics systems & software. Records & ensures validity of entries into maintenance data collection & inspection systems. Resolves & assists units in solving maintenance & supply problems. Interprets & recommends corrective action to inspection findings. Prepares aircraft for low altitude attack profiles, precision airdrop. Plans, organizes & directs aircraft maintenance activities. Establishes methods & performance standards. Analyzes reports & maintenance plans. Directs operation & modification of standard operating procedures. Establishes priorities. Evaluates activities for compliance with directives. Supervises & assists in aircraft ground servicing, & launch/recovery operations. Reviews maintenance data collection summaries to determine trends & production effectiveness. Analyzes malfunctions, inspects, removes, maintains, & installs integrated avionics systems. Performs & supervises avionics maintenance & general aircraft servicing & handling.