Harley Satterlee Email & Phone Number

Alexandria, Virginia

Assist customers with product selection, account creation, and order placingAssist customers via chat, email, or phone for technical support issues ranging from remote viewing, system administration, and general user interactionTroubleshoot complex issues with hardware, software, and user interface to provide customers with verified solutionsCreate video samples of products that are on product pagesTechnical writing - Draft, edit, and publish articles for a technical knowledge baseFilm, edit, and render tutorial videos and guides to provide to customersProduce marketing materials such as videos, articles, and social media postsWhen help is needed, pick, pack, print labels using UPS CampusShip and send products to customers

Rochester, New York Area

Field inbound technical support calls ranging from self-install assistance, general troubleshooting, and equipment swappingPerform peer-lead coaching and floor support to other representativesEducating customers on current offers and new technologies provided by Cox CommunicationsProperly route calls when necessary

Fitchburg, Ma

Image computers using PXE boot for use in corporate environmentImplement programs to be installed via Server Center Configuration ManagerCreate and complete help desk tickets resolving issues such as: email, internet, account access, and general end-user complaintsISONAS door security system – create badge templates and manage card inventoryMonitor and troubleshoot wireless connectivity among corporate and guest access

Victor, New York

Process cash/credit transactions for customersStock various positions to ensure employees are prepared for the dayProvide customer support for issues with food, amenities, and satisfaction

Rochester, New York Area

Administer and update website – www.innovalongarm.comIntegrate website chat feature for customers to use in an on-need basisManage chat operators, maintaining functionality of chat featureUpdate, reorganize, and verify online store stock Write PHP and MYSQL scripts for database manipulation of user dataSupport customers across the country using TeamViewer with 24 hour availability

Mansfield, Pennsylvania

Food preparation involving entrées, desserts, and soupsReceive, organize, and stock food truck deliveries to guarantee freshnessAssist with preparing sandwiches, various sides, and platingProvide catering services to many business, and delivery to homes

Knoxville, Pennsylvania

Repair and maintain server rack computersLearn adept understanding of HTML and apply it in a form based applicationsApply the PHP language for server interaction containing customer and employee informationApply JavaScript to the pages to ensure form verification and correctnessDis-assemble laptops for parts

Microsoft Certified Professional

Activities and Societies: Leisure Time Employment, Class Leader, Lab Leader, Most Improved Student(March 2017), Best Student.

Comptia A+ Certification, Computer Technology/Computer Systems Technology

Activities and Societies: Class leader, Lab leader, Student Government, Dorm LeaderCompleted the basic IC3 certification within 6 weeks.