Harley Webb Email & Phone Number

Denver, Colorado, United States

• Coordinated and trafficked $1.6+ million in print, digital, social, and campaigns and invoiced accordingly.• Trafficked 200+ million impressions and 4+ million clicks and reported to stakeholders. • Found and exposed a problem in web traffic, implemented a short term and long-term fix to sell ad placements more efficiently resulting in a 13% increase in web sales in 2023. • Utilized Act-On and Photoshop for email creation and marketing for $300,000+.• Tracked schedules, contracts, assets, ad proofs, and proof of presence of 800+ placements.• Manage and schedule content and art creation during all phases of production.

Denver, Colorado, United States

• Interacted with 100+ guest accounts per day through inbound calls and cases in Salesforce. • Reduced caseload from 2000+ to 0 within 5 months. • Made guests aware of same-day cancellations due to owner personal reason, maintenance and natural disasters.• Assisted guests with relocation of reservations within the Evolve family of 16,000 homes, or on a partner site including but not limited to Airbnb, TripAdvisor, and VRBO.

Columbus, Ohio Metropolitan Area

Obtained my B.S. Business Administration and Management, Marketing. Coursework included projectmanagement, CRM, data analysis, Content marketing, social media marketing, email marketing,spreadsheets and databases and market research. Senior capstone, created a marketing plan forB2B & B2C developments for Motif Foodworks, a plant based food processing company.

Columbus, Ohio Area

• Led a team of 15+ employees in various high stress events in a fast-paced environment.• Orchestrated processes that trained our team to raise Check-In Experience from 71 to 75.2 (2018 to 2019).• Conducted and delivered performance analyses for 10-15 employees yearly.• Put together welcome amenities for varying guests.• Assisting management in training, motivating, and coaching employees, and serving as an effective role model• Handle guest problems/complaints, keeping Front Office Manager informed or deferring guests to Front Office Manager for handling• Assisted Front Desk Managers with overall operations of Front Desk, and assumed responsibility for completion of shift work up to standards and according to established procedures

Columbus, Ohio Area

Started as a Front Office Ambassador as I was in college for my Bachelors degree at The Ohio State University. I quickly excelled with my highly analytical mindset, incredible attention to detail, and customer focus. Management wanted me to transition to leadership roles as soon as possible, but company policy blocked it for the first six months. I Learned the hotel front office industry and transitioned to a Front Office Supervisor as soon as company policy allowed.

Elkridge, Maryland, United States

Eggspectations is a specialty breakfast, lunch and dinner restaurant. Here I had to pass a test to learn the entire menu to enable me to explain how various menu items are prepared and what they contained, ensure high customer satisfaction and provide fast and courteous service. I worked here until my Husband and I moved to Ohio for work.

Baltimore, Maryland, United States

I took a year off of working after the death of my brother in 2016, I started college and devoted myself to that until I started at Eggspectations.

Fairbanks, Alaska, United States

Here I was a host at one of the busiest restaurant in Fairbanks, AK. Helping guests with reservations and guiding them to their table. Giving guests accurate wait time estimates and seating them in the waiting area. Providing customers with menus and answering any initial questions they may have. Optimizing seating at different tables to ensure even workload for wait staff. Answering phones and scheduling reservations with large parties. Making Hot beverages and boxing sweets. I transitioned to a Supervisor role here within 4 months, At this time I managed evening shifts and staff, ensured restaurant front of house was closed and cleaned correctly and took on catering responsibilities until I moved from Alaska in 2016.

Fairbanks, Alaska, United States

Here I gained experience as a sales associate, assisting customers inquires, complaints, and providing information when needed. Processed merchandise returns and exchanges, maintained accurate cash drawers, and stacked merchandise when needed. I quickly realized I did not enjoy direct selling as a career and moved on to my position at The Cookie Jar.

Shawnee, Oklahoma, United States

Here I performed carhop duties to include, customer service, cash handling, stocking product, preparation of drinks, shakes, desserts and more. I was a star performer at my location and was moved to the drive though portion of the restaurant which was where 80% of our business came though at this location. I stayed here until I moved to Alaska in 2014.

Shawnee, Oklahoma, United States

Here I Greeted customers as they arrive and assisted them in finding the right tables, according to their preferences. Provide customers with menus and inform them of the day’s specials. Appropriately process cash and credit card transactions and tender change. Oversaw the cleaning and maintenance of restaurant areas, ensuring that tables are appropriately set for the next batch of customers.

Shawnee, Oklahoma, United States

I started working at 12 years old, 16 hours a week after school at a family business. As a carhop I assisted customers in the ordering process, delivering food in a timely manner and assisting with any other requests they may have had. This position solidified how much I loved working and helping others.

Business Administration And Management, Marketing

Bachelor Of Business Administration - Bba, Business Administration And Management, Marketing

Business/Managerial Economics, Freshman-Sophomore

Activities and Societies: Humans Vs. Zombies club STRiVE UMBC Summer Bridge 2016I started college at UMBC and transferred to The Ohio.