Service to others is a privilege. I choose to plant seeds of hope in the hearts of others. I choose to inspire health care workers. Have been speaking and training professionally for more than 30 years before groups ranging from 10 to 800. Have a dynamic, inspirational, motivational speaking style. Have strong small group facilitation skills. Have trained more than 7,500 people to speak and train.Have more than 30 years experience in instructional design — creating and developing training materials, training video, seminars, workshops, webinars, training games and role-playing sessions. Able to identify and analyze the needs of management and employees. Able to design, develop and implement curriculum.Responsible for developing an 11-hour customer service training program that has been taught to over 300,000 people during a 17 year period. I trained over 4500 people to facilitate the program. The program created a culture of caring, compassion and commitment that resulted in consistent bottom-line profitability. In 2004 - 05, reinvented the program with new video and facilitation material. Added 40% new material and reduced training time by 3 hours. Added a web-based video game and a web portal for facilitators to communicate with one another. Have a diverse business writing experience that includes writing and editing training programs, facilitator manuals, video scripts, audio programs, policy and procedural manuals, magazine articles, books, ads, brochures and newsletters.Have been contributing editor of Contemporary Administrator, a long-term care magazine, and have had 10 articles on health care management published. Have been contributing editor of the Michigan Speaker and have had 20 articles on speaking published.Specialties: Speaking, facilitating, webinars, instructional design, customer service training, sales training, leadership training, creative writing workshops, storytelling workshops, speech workshops, writing, blogging.