Harley Z. Email & Phone Number

 Work closely with helpdesk team to investigate DSL/NBN/Wireless faults in field. Face to face & over-the-phone customer service. Test provided services on site, collect field data and diagnose CableShark (LT51) usage (Device for measuring cable quality and physical layer copper tester) to run Load Coil Detection, Noise, Longitudinal balance, (TDR) time domain reflectometry Locate and repair physical or logical network fault. Use telecommunication and IP network knowledge to assist customers’ technical issues.

Sydney

-Working at Telstra as a Systems engineer engaging across various projects: Cloud Release Management, McAfee anti-virus migration, Avamar backup Implementation, etc.-Involve in business case engagements; patching lifecycle program (proposal to implementation), Perform support functions including ticket handling, escalation processes and process documentation across Windows/Linux servers in Cloud Computing environment.-Use knowledge of the cloud infrastructure and networking environments to troubleshoot and resolve issues.Involved technical tools:-VMware vSphere -Remedy Asset Management Software (iTAM)-EMC Avamar Backup-McAfee ePolicy Orchestrator and Trend Micro Officescan

Shanghai City, China

1. Designing and setup test beds, Network implementing to ensuring compliance with different testing requirements and different SonicOS versions. (Using SonicWALL E-Class Firewall, TZ serials Firewall, SonicPoint serials, Cisco 3606, 2621 routes, Catalyst 6509, 4400 Switches, Dell M8024 10G switch, H3C S5000 Switch, HP switch, VMware ESX/ESXi)2. Maintain network elements in all test beds. Performing and reconfigurations for requirement change, upgrade operation systems version, monitoring network status, generate statistics report for analyze system health. (Ixia Chissis, IxVeriWave, Windows Server, Ubuntu, Cacti, cLite)3. Writing test plan and test cases for the SonicOS features, both focus on function and system testing. Include, but are not limited to, Performance, Capacity, Stability, Scalability, Routing, Access control, NAT, Wireless, Anti-Virus, Anti-Spyware, Content Filter, IPS, Bandwidth management and so on; executed those cases based on requirement specs; generate test report.4. Reproduce customer issues and networking environment to help Developer or Support teams.5. Giving support to team member for technical exchanges and trouble shooting. Training new hires for whole QA team.

Shanghai City, China

1. Designing and setup test bed base for UTMS 5.0 system, based on packets switch network of Huawei WCDMA core. Main focus on SGSN/GGSN elements and value added services such as CMB, HSDPA, MMS, and WAPGW.2. Designing and performing test cases for UTMS 5.0 system, verify functional case on end to end testing environment. Executed test cases on multiple handsets.3. Implementing necessary servers for solution testing, exhibitions, and Carrier trial field. Include, but are not limited to, Streaming, DNS, WEB, FTP, MMS, WAP gateway; and provide relevant contents for each services. Play key man role of PS test for China Mobile Beijing trial station and finance street exhibition project. (Using Apache, Bind, Dnsmasq, vsftpd, and so on.)4. Involve to multiple constructions of custom mirror sites.

Shenzhen, Guangdong, China

1. Designing and setup test bed base on Packets Switch part of UTStarcom WCDMA system core network named wacos. Main focus on SGSN/GGSN and value added services.2. Designing the functional test cases 3GPP for SGSN/GGSN, Gn/Gi interfaces, Command line interface and so on. Executed those cases and generate test report.3. Involved to testing TD-CDMA for IPW/UKBB projects.4. Executed performance testing, firstly made 1.5GBps throughput on single chassis GSN architecture.5. Support IP networking and Solaris servers in whole time.

Bachelor Degree Of Engineering, Detection Technology And Instruments

Education record