System Engineer with a specialization in Computer Network. I am 18 years of IT help desk/Desktop Support experience providing software, hardware, client/server, and networking technical support. Demonstrated strengths in rapidly diagnosing, troubleshooting, and resolving client issues. Worked as IT Field Network Engineer, Help desk, and Desktop Support Engineer for Compassion International and Sowitec Group. Technical knowledge in all versions of Windows, Windows 2010/365/2008, Windows 2007, Windows Server 2008 R2 and 2012, Cisco Router & Switch Configuration, Workstation & Desktop Installation, Configuration and Maintenance, Hardware and Software Installation and Troubleshooting, Printer and other Peripheral Devices(Keyboard, Mouse and Printer Devices), LAN, WAN and Wi-Fi technology (TCP/IP, DNS, DHCP).Providing attention to details for user problem resolution & flexible for work hours while running with extras miles for a day, weekdays and weekends whenever required.
Listed skills include Microsoft Office, Technical Support, Network Security, Network Administration, and 9 others.