James Harlow Email & Phone Number

Managed the Knowledge Management team through the Embarq separation from Sprint Recognized for coordinating the transfer of 2.4M documents to Embarq document repositories Executed 3 Lean Six Sigma Black Belt projects resulting in $400,000 in expense reductionsFacilitated VP-level discussions resulting in the deselection of 26,000 development hours without impacting revenue Purged 1.2M outdated HR documents over a 7 month period in a 60 employee, cross-functional project without interrupting work processesSecured 400,000 confidential HR documents to secure environmentsMatrix managed a team of 20 to launch an optimized automated online applicant tracking systemDeveloped recorded demonstrations for system training reducing live training hours from approximately 1,000 to zero hours per year Launched and presided over a new employee resource groupVolunteered for multiple voice-over recording and acting opportunities saving the company over $10K in external talent fees

Managed an interim staff of 8 during Sprint Nextel merger planningDeveloped and executed a Knowledge Management strategy for 32,000 person customer service organization optimizing knowledge transfer and successful document searchesConducted 50 Knowledge Assessments and launched 15 Communities of Practice with 800 members Developed an evaluation strategy for Knowledge Management initiatives

Negotiated a $2M, 2-year contract with the Veteran’s Administration during a sales manager vacancyImplemented the sale of Sprint prepaid cards in large retailers such as Kmart, QuikTrip, Circuit City and the Veterans AdministrationManaged $5.8 million dollars in Marketing Development Funds for the sales groupWorked with the Sprint internal tariffing group to ensure all Sprint prepaid products met all FCC and state Public Utilities Commissions tariffing requirementsManaged cross-functional teams to reach customer driven implementation deadlinesReduced costs by $33,000 by identifying and eliminating redundant products from the portfolioNegotiated a licensing contract to introduce a new internationally-focused product

•Increased sales by 21% by solving a persistent order breakage problem •Consistently achieved all contractual agreements at the vendor site•Traveled to vendor site to identify and resolve issues while overseeing production•Matrix-managed six marketing teams to create and monitor sales incentives•Budgeted vendor hours and sales requirements from marketing forecasts•Insured the successful rollout of a new order entry system at the vendor site•Generated weekly and monthly sales reports for executive management•Organized and facilitated monthly vendor review meetings that included all levels of management

•Motivated and encouraged 15 sales representatives to obtain sales goals •Produced the top sales team at the One Sprint Sales Center•Awarded Presidents Club and two Achiever’s Club honors

•Successfully opened and operated 3 gourmet homemade ice cream stores•Sold partnership in 2001 for a profit

Bs, Technical Management

Black Belt, Lean Six Sigma

Certified Knowledge Manager, Knowledge Management Application