I am an experienced and certified IT consultant, specializing in CRM applications like Salesforce and Zendesk. Over the years, I’ve gained in-depth knowledge of sales and service processes and how these platforms can effectively support them. I hold certifications on the Salesforce platform in the following areas: - Sales Cloud - Service Cloud - CPQ Throughout my career, I have had the opportunity to take on various roles in different projects for a range of clients and… Show more I am an experienced and certified IT consultant, specializing in CRM applications like Salesforce and Zendesk. Over the years, I’ve gained in-depth knowledge of sales and service processes and how these platforms can effectively support them. I hold certifications on the Salesforce platform in the following areas: - Sales Cloud - Service Cloud - CPQ Throughout my career, I have had the opportunity to take on various roles in different projects for a range of clients and employers, including: - Senior Consultant/ Solutions Engineer (Salesforce/Zendesk) - Product Owner (Salesforce) - O2C Tech Lead (Salesforce/NetSuite) - Functional Architect (Salesforce/NetSuite) I look forward to continuing to apply my expertise to help businesses improve their processes and achieve their goals. Show less

As a freelance Zendesk Solutions Engineer, I have been tasked with designing, implementing, and enhancing Zendesk solutions for a variety of clients at XPRNZ. This involves leveraging Zendesk's capabilities in (generative) AI to benefit both end-users and agents. By collaborating closely with clients, I am able to deliver tailored solutions that enhance overall satisfaction and efficiency.

As the tech lead for the order-to-cash (O2C) domain, I oversaw the entire process from order intake to invoicing, supporting three subsidiaries across different countries. I guided and mentored a team of Salesforce and NetSuite consultants and developers in designing, configuring, and optimizing O2C solutions.Additionally, I was responsible for the functional design and support of inbound integrations (order and product flows) and outbound integrations (customer data flows and order… Show more As the tech lead for the order-to-cash (O2C) domain, I oversaw the entire process from order intake to invoicing, supporting three subsidiaries across different countries. I guided and mentored a team of Salesforce and NetSuite consultants and developers in designing, configuring, and optimizing O2C solutions.Additionally, I was responsible for the functional design and support of inbound integrations (order and product flows) and outbound integrations (customer data flows and order processes to ERP) between Salesforce, NetSuite, and third-party systems, including Swell/Webshop, licensing servers, and warehouses. Show less

As a Salesforce consultant, I was responsible for designing and configuring customized Salesforce solutions for leading Dutch companies, including Adyen and Jaarbeurs, primarily on the Sales Cloud platform (including CPQ). I maintained close contact with both internal and external stakeholders to keep them informed on project status and budget.

ABSI was the first Salesforce consultancy firm that provided me the opportunity to learn Salesforce. After an onboarding period of several months, during which I engaged in extensive studying, I was assigned to my first projects as a Salesforce consultant. I was responsible for designing and configuring Salesforce solutions on both the Sales Cloud and Service Cloud for SME companies, and I facilitated employee onboarding by hosting training sessions.

I was responsible for combining, analyzing, and visualizing automotive market and consumer data. My market analyses provided insights into market trends and predictive sales figures. Consumer data insights were typically used to target prospects and customers for marketing campaigns.

I was responsible for combining, analyzing, and visualizing data from various sources, including market research, proprietary data, and customer data. My most memorable project involved assisting former Prime Minister Mark Rutte in his campaign for party leadership of the VVD against Rita Verdonk.