Harma-Mae Smit Email & Phone Number

Edmonton, Ab, Ca

Edmonton, Alberta, Canada

Coordinated marketing activities of 5+ small business clients, including reception of content, content development, blog writing, social media scheduling and proofing. This included coordinating with my team's graphic designer, website developer, clients, and company owner. - Simplified complex topics from our clients, such as psychological concepts, mortgage advice or home renovation procedures, to create social and blog content that connected with their audiences. - Grew the renovation company’s YouTube subscribers from 90 to 500 through optimizing for SEO and designing eye-catching thumbnails.

Edmonton, Alberta, Canada

Coordinated research for 5 separate marketing plans to create evidence-based marketing plans for diverse clients from healthcare, to real estate, to point-of-purchase displays, to finance.

Customer Service Ambassador - Consistently create options that meet library patron needs. - Adaptable and flexible to a wide variety of patron needs, including technology help, information requests, and account issues. Strong Computer Knowledge - Implemented pilot programs in technology at the library, such as Coding for Preschoolers, and robotic programs. - Successfully provided tech help outreach programs to seniors’ facilities, as well as within the library branch. -Acquired and maintain abilities in a variety of computer programs, including library software and Microsoft Office programs.- Diagnose and troubleshoot issues with customer ebook technology, as well as account issues. Analysis and Critical Thinking Abilities - Successfully answer customer inquiries to the library on topics such as coal mine locations in Edmonton, family history, the National Energy Program, etc. - Evaluated and updated current children’s programming plans for the library by collecting feedback from parent participants and staff, updating the plans, educating staff on the new plans, and following up on implementation. Coordination- Coordinated library activities including two monthly book clubs, program plans for children’s programs, book displays, and book delivery to the women’s prison. Communication Skills-Effectively communicate with library patrons and team members to provide an excellent experience for all visitors to the library. - Led staff presentations on methods of digital storytelling and on new plans for children’s programming sessions. - Shared expertise and skills with colleagues to address and resolve customers’ computer issues.- Assist customers over chat, email and phone, as well as in person.

Edmonton, Canada Area

- Successfully provided technology solutions to a wide variety of customers—students, people frustrated by technology, seniors looking for a user-friendly experience.- Selected as store MVP for both July and September, as I displayed a strong ability to assess customer needs and offer satisfactory solutions.- Self-educated to maintain up-to-date knowledge of new products and technologies.

Edmonton, Canada Area

- Exhibited problem-solving ability to provide technological solutions that meet customer needs, as well as to trouble-shoot technological problems.- Self-educate to maintain an in-depth knowledge of products and services.