• Properly recording and reporting cash flows to the superiors• Communicating with customers fluently in order to fulfill their immediate need• Stock management and doing inventories for the orders.• Time management- Handled more than 20-25 customers at a time fulfilling their demands.• Displaying leadership quality by handling a team of more than 10 members.

• Informed customers about billing procedures, processed payments, and provided payment options setup assistance.• Answered 100+ inbound calls per day and directed them to designated individuals or departments.• Assessed customer needs and upsold products and services to maximize product sales.• Assisted approximately 50 customers each day with their queries.• Asked probing questions to determine service needs and accurately input information into electronic systems.• Fielded customer complaints and queries, fast-tracking them for problem resolution.• Educated customers on special pricing opportunities and company offerings.