Harmandeep Kaur Email and Phone Number

• successfully work in a self-directed manner and strong time management skills to manage workload• An excitement to propose new things, iterate on execution and develop tests that showcase the results, good or bad • communicate complex concepts in a simple and effective manner while working with sensitive client information Nice to have • Sales/data entry experience in a startup environment and/or fast-paced growing organization Knowledge of business processes and organizational structures • Willingness to learn about legal concepts and other issues affecting business owners in Canada• Experience using Intercom or similar customer-engagement software • Experience with SaaS and subscription-based business models • experience in technology and building innovative online solutions

• Schedules, prepares and facilitates the logistics for new employee orientation and onboarding.• Provides administration and assistance in all HR areas in regards to policies, procedures, and programs. • Assist with resolving employees’ HR-related questions and issues. • Answer basic functional questions and refers more complex HR matters to appropriate resources.• Assist with reviewing employee relations concerns and providing information and recommendations.• Assist the HR team and management with strengthening and enhancing the company’s HR programs, policies, and processes. • Administer aspects of new employee orientations and training. • Administer hourly recruiting, sourcing, and screening. . • Maintain personnel files and ensure compliance with record retention policy. • Administer the performance management program according to design reviews. Manager• Measure and evaluate performance standards (KPI's) • Develop and implement plans for continuous service improvement.• Be a leader and always lead by example by following all Tim Hortons policies and procedures • Plan, organize, direct, control, and evaluate daily operations• Managing labor costs through effective scheduling and floor management• Controlling food & paper costs using order guides• Ensuring that product launches and promotions are executed with perfection • Resolving Guest issues, as well as working with your team to minimize issues • Monitor weekly and monthly inventories

Greeting visitors and answering phonesMaking adjustments to staff schedules and updating the master calendarCoordinating staff meetingsWriting down minutes and meeting summariesRunning errandsPicking up supplies and office equipmentFiling forms and documentsSending invoices and collecting receipts